Customer Support Specialist, Payments

Position Overview

AffiniPay is seeking a professional and highly motivated problem solver to join our Customer Support Team. As a Customer Support Specialist, Payments, you will be responsible for ensuring every AffiniPay customer receives consistent and reliable service and support through every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, self-starting, detail-oriented, and skilled at solving problems and explaining complex issues.

About AffiniPay

AffiniPay is a leading fintech company based in Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering, and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest-growing companies in the U.S. for 13 consecutive years. Our drive to become leaders in Fintech has fostered a fast-moving, growth-focused culture, where we've assembled teams of highly collaborative problem solvers passionate about personal and company growth. We invest in our team members' growth and development, recognize accomplishments, and celebrate successes together.

Essential Functions and Responsibilities

• Answer inbound customer support calls and provide necessary product troubleshooting and support.
• Provide timely responses to incoming customer support inquiries via email, phone, and support ticketing system.
• Ensure customers receive consistent and reliable service and support during every interaction.
• Stay informed and knowledgeable regarding new product releases.
• Document found issues and steps to reproduce.
• Investigate issues reported by customers.
• Educate customers on how to use AffiniPay/LawPay/CPACharge products.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree.
• 2+ years of experience in a customer support role.
• Excellent interpersonal and professional communication skills, both written and verbal. Must be friendly, clear, and a strong speaker.
• Maintain a high level of professionalism, integrity, and ethics.
• Excellent time management and people skills.
• Ability to work effectively in a team setting.
• Must be able to react positively to difficult situations.
• Proficiency in Windows, PowerPoint, Word, Excel, or similar programs.
• Must be able to answer inbound support calls daily.

Our Story

Founded in 2005, AffiniPay's mission is to build technology products that help professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering, and construction firms. Our portfolio includes MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay's products serve over one hundred thousand users, and we are noted as one of the fastest-growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.

Diversity, Equity & Inclusion at AffiniPay

At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse.