Customer Support Engineering, Sr. Manager
Twelve Labs- Full Time
- Senior (5 to 8 years)
Candidates should possess 2-3 years of experience in a technical customer support department within SaaS or a high-growth technology company, with experience working in a start-up environment and international teams in a remote setting. They should have experience troubleshooting technical issues related to APIs or browser errors, demonstrating a detail-oriented mindset and a focus on delivering high-quality work. A general interest in AI and technology, including familiarity with ElevenLabs' platform, is preferred.
The Customer Support Specialist will rapidly respond to customer support tickets, ensuring a seamless user experience and customer empathy, while also creatively problem-solving to provide straightforward and user-friendly solutions. They will proactively contribute to documentation and help center articles, serve as a liaison between customers and the company, and foster a sense of connection. Furthermore, they will take pride in ensuring user-generated content complies with guidelines, maintaining a respectful and secure environment, and contributing to the review and moderation of the voice library, upholding high-quality content standards.
Generates long-format speech in any voice
Eleven Labs focuses on voice technology, providing a platform that generates long-format speech in various voices and languages. This technology is designed for content creators, publishers, and media production businesses, enabling them to create audiobooks, podcasts, and voiceovers with natural-sounding voices. Users can access the platform through a subscription model, allowing them to scale their usage based on their needs. Eleven Labs differentiates itself by continuously enhancing its AI algorithms and expanding its voice and language options, catering to the increasing demand for personalized audio experiences. The company's goal is to transform storytelling by offering high-quality voice generation tools that enhance the way audio content is produced.