ElevenLabs

Customer Support Specialist

London, England, United Kingdom

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Voice Technology, AI Audio SolutionsIndustries

Requirements

Candidates should possess 2-3 years of experience in a technical customer support department within SaaS or a high-growth technology company, with experience working in a start-up environment and international teams in a remote setting. They should have experience troubleshooting technical issues related to APIs or browser errors, demonstrating a detail-oriented mindset and a focus on delivering high-quality work. A general interest in AI and technology, including familiarity with ElevenLabs' platform, is preferred.

Responsibilities

The Customer Support Specialist will rapidly respond to customer support tickets, ensuring a seamless user experience and customer empathy, while also creatively problem-solving to provide straightforward and user-friendly solutions. They will proactively contribute to documentation and help center articles, serve as a liaison between customers and the company, and foster a sense of connection. Furthermore, they will take pride in ensuring user-generated content complies with guidelines, maintaining a respectful and secure environment, and contributing to the review and moderation of the voice library, upholding high-quality content standards.

Skills

Customer Support
Troubleshooting
Technical Knowledge
Documentation
Help Center Management
Customer Empathy
Problem-Solving

ElevenLabs

Generates long-format speech in any voice

About ElevenLabs

Eleven Labs focuses on voice technology, providing a platform that generates long-format speech in various voices and languages. This technology is designed for content creators, publishers, and media production businesses, enabling them to create audiobooks, podcasts, and voiceovers with natural-sounding voices. Users can access the platform through a subscription model, allowing them to scale their usage based on their needs. Eleven Labs differentiates itself by continuously enhancing its AI algorithms and expanding its voice and language options, catering to the increasing demand for personalized audio experiences. The company's goal is to transform storytelling by offering high-quality voice generation tools that enhance the way audio content is produced.

Key Metrics

New York City, New YorkHeadquarters
2022Year Founded
$98.2MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Remote Work Options
Flexible Work Hours
Professional Development Budget

Risks

Removing job titles may cause internal confusion and inefficiencies at ElevenLabs.
High valuation could lead to increased scrutiny from competitors and regulators.
Intense competition from companies like Voicemod threatens ElevenLabs' market share.

Differentiation

ElevenLabs offers a unique platform for generating long-format speech in any language.
The company focuses on natural and compelling voice technology for content creators.
ElevenLabs' Flash Voice Model provides the fastest text-to-speech solution with 75ms delay.

Upsides

ElevenLabs raised $80M in 2024, enhancing product refinement and safety measures.
The AI Engineer Pack attracts developers by reducing financial constraints during experimentation.
Partnership with Klarna showcases ElevenLabs' influence in AI marketing for global campaigns.

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