Customer Support Specialist

Position Overview

• Location Type: Remote
• Job Type: Full-Time (Contracting Role)
• Salary: Not Specified

This is a fully remote contracting role at ElevenLabs, a company pioneering voice technology. Since launching in January 2023, ElevenLabs has gained over 1 million users globally and partnered with major companies. The company recently closed its Series-B funding at a $1.1B valuation, backed by prominent tech and AI investors. ElevenLabs is experiencing significant growth and innovation, offering an opportunity to be an early member of a rising company.

About ElevenLabs

ElevenLabs is a global team of passionate and innovative individuals focused on being the premier choice for AI audio solutions. They are building a new technology and market from the ground up, emphasizing rapid innovation, high autonomy, accountability, and a culture where the best ideas prevail.

About the Role

This role involves:

• Rapid Response: Quickly and effectively resolving customer support tickets with empathy.
• Creative Problem-Solving: Troubleshooting issues and providing straightforward, user-friendly solutions using technical expertise.
• Knowledge Management: Staying updated on developments, contributing to documentation and help center articles, and acting as a liaison between customers and the company.
• Community Safety: Ensuring user-generated content complies with guidelines, maintaining a respectful and secure environment, and contributing to the review and moderation of the voice library to uphold quality standards.

Who You Are

ElevenLabs is looking for individuals who combine technical excellence with ethical awareness, are motivated by challenging problems, and driven by human impact. Ideal candidates will:

• Be passionate about audio AI and its potential to make content universally accessible and push technological frontiers.
• Possess a strong work ethic and a commitment to going the extra mile during this critical evolution of audio AI.
• Be analytical, efficient, and adept at solving complex challenges with a first-principles mindset.
• Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.
• Demonstrate initiative and the ability to work autonomously, prioritizing learning and contribution while setting ego aside.

What You Bring

• 2-3 years of experience in technical customer support within SaaS or a high-growth technology company.
• Experience working in a startup environment with international teams in a remote setting.
• Experience troubleshooting technical issues related to APIs or browser errors.
• A detail-oriented mindset with a focus on delivering high-quality work.
• An autonomous and execution-focused mindset.
• General interest in AI and technology (prior ElevenLabs user experience is a plus).

What We Offer

• High-velocity innovation: Characterized by rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• A truly global team: [Further details on the global team are not provided in the original text.]