Customer Support Specialist

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Delivery, BiotechnologyIndustries

Requirements

Candidates should have at least 1 year of customer service experience, preferably in a technology or logistics company. Strong written and verbal communication skills are essential, along with the ability to problem-solve efficiently and adapt to a fast-paced environment. Must be comfortable working non-traditional hours, including evenings and weekends, and experience with Salesforce is a plus.

Responsibilities

The Customer Support Specialist will provide phone, email, and text-based support to Roadie customers and users, addressing concerns politely and effectively. Responsibilities include monitoring deliveries, taking corrective action when needed, managing non-standard delivery situations with professionalism, and accurately logging interactions using Salesforce and internal tools. Collaboration with other Roadie departments is also key to ensuring a seamless delivery experience.

Skills

Customer Service

Communication

Problem-Solving

Salesforce

Logistics

Delivery Platforms

Active Listening

Customer Support

Roadie

Crowdsourced same-day delivery logistics platform

About Roadie

Roadie provides a crowdsourced delivery platform that connects everyday drivers with individuals and businesses needing same-day delivery services across the United States. The platform operates on an "on-the-way" delivery model, allowing drivers to pick up and deliver packages along their existing travel routes. This approach not only speeds up delivery times but also makes efficient use of transportation resources, reducing the need for additional delivery vehicles and minimizing environmental impact. Roadie serves a diverse clientele, including small businesses and large enterprises, and offers various delivery solutions such as home delivery and express air delivery. With a network of drivers covering over 20,000 zip codes, Roadie is the largest local same-day delivery provider in the country. The company's goal is to create a more connected and efficient delivery system by transforming everyday travel into a public transportation grid.

Atlanta, GeorgiaHeadquarters

2014Year Founded

$83.7MTotal Funding

SERIES_CCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Unlimited Paid Time Off

Home Office Stipend

Paid Sabbatical Leave

Risks

Alleged gig worker protection violations in Seattle could harm Roadie's reputation.

Increased competition from same-day delivery services may pressure Roadie's market position.

Logistical challenges with RoadieXD(TM) may require significant investment for seamless operations.

Differentiation

Roadie leverages unused capacity in passenger vehicles for efficient delivery.

Roadie's extensive driver network covers over 20,000 zip codes in the U.S.

Roadie offers a unique 'on-the-way' delivery model reducing environmental impact.

Upsides

Partnerships with Spirit Halloween and Parts Town expand Roadie's market reach.

RoadieXD(TM) and Roadie Direct™ enhance service offerings for oversized and warehouse deliveries.

80% of companies report increased revenue with Roadie's same-day delivery services.

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