Customer Service BI Specialist
BinanceSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Access Solutions, Smart Home, IoTIndustries
Requirements
Candidates must possess a High School Diploma, with some college education being preferred. A minimum of 2-3 years of experience in Customer Care or Customer Service is required. Proficiency in SAP, Salesforce Service Cloud, and Microsoft Outlook is also necessary.
Responsibilities
The Customer Care Representative Associate II will provide daily support to both external and internal customers across all Chamberlain Group product lines. Responsibilities include initiating and processing customer cases using Salesforce, creating and maintaining reports, and managing orders within SAP. The role involves providing product information, pricing, and availability details, supporting Sales teams, and following up with customers on order status and shipping information.
Skills
Customer Service
Sales Support
Order Processing
Product Information
Problem-Solving
Salesforce
SAP
Communication
Chamberlain Group
Smart home access control solutions provider
About Chamberlain Group
Chamberlain Group specializes in intelligent access solutions, focusing on smart home connectivity and access control systems. Their main products include garage door openers, commercial door openers, and gate operators, which can be professionally installed or purchased as DIY options for enhanced home security and convenience. The myQ app is a key feature that allows users to control their access points remotely, providing added security and convenience. Unlike many competitors, Chamberlain Group combines high-quality hardware with a smart home ecosystem that supports both direct sales and partnerships with professional installers. The company's goal is to lead in the access solutions market while ensuring customer satisfaction and promoting diversity and inclusion within the workplace.
Oak Brook, IllinoisHeadquarters
1954Year Founded
VENTURE_UNKNOWNCompany Stage
Hardware, Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees
Risks
Recall of LiftMaster myQ panels may harm reputation and consumer trust.
Patent lawsuit against Overhead Door Corporation could lead to financial liabilities.
Cybersecurity risks from automotive integrations may expose vulnerabilities.
Differentiation
Chamberlain Group offers a comprehensive smart home ecosystem with the myQ app.
The company provides both DIY and professionally installed access solutions.
Chamberlain Group has a long history of innovation in access control since 1900.
Upsides
Integration with EV charging stations enhances user convenience and platform utility.
Expansion into smart city infrastructure offers new growth opportunities.
AI-powered predictive maintenance can improve reliability and customer satisfaction.
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