Job Description: Customer Support Specialist (B2B)

Employment Type: Full-time

Position Overview

Chamberlain Group is a global leader in access solutions, known for brands like LiftMaster and Chamberlain, present in millions of homes, businesses, and communities worldwide. As a leader in the Smart Home industry, we have one of the largest IoT install bases, featuring innovative products such as cameras, locks, card readers, garage door openers, and gates, all powered by our myQ digital ecosystem.

This role is part of our Customer Experience and Technical Support team, serving as a partner to our Business-to-Business (B2B) customers and Sales team. You will assist partners by providing product information, processing orders, and problem-solving with a sense of urgency to ensure an excellent customer experience. In this hybrid role, you will have direct, day-to-day interaction with our B2B customers and Sales partners, handling calls and emails to enter and process orders, provide product information, and respond to inquiries about orders.

Requirements

• Education: High School Diploma; Some college preferred.
• Experience: 2-3 years of Customer Care or Customer Service experience.
• Technical Skills: Experience with SAP, Salesforce Service Cloud, and Microsoft Outlook is required.

Responsibilities

• Provide ongoing, daily support to external and internal customers across all Chamberlain Group product lines.
• Utilize Salesforce solutions to initiate and process customer cases, and create and maintain reports.
• Enter and manage orders in SAP.
• Provide product information, pricing, and availability.
• Offer ongoing support to Inside and Outside Sales teams.
• Follow up with customers regarding the status of their open orders and relay shipping information.
• Maintain regular and predictable attendance and adhere to assigned shifts/schedules, with flexibility for additional hours as needed.
• Comply with all health and safety guidelines and rules.
• Protect Chamberlain Group’s reputation by maintaining confidentiality of information.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to team efforts by accomplishing related results and participating in projects as needed.

Location

• Hybrid – Oak Brook, IL

Compensation and Benefits

• Pay Range: $19.23 - $28.00 per hour. Base pay offered may vary based on factors including, but not limited to, the position offered, location, education, training, and/or experience.
• Benefits: A comprehensive benefits package and 401k contribution are offered (all benefits are subject to eligibility requirements).
• Incentive Plan: This position is eligible for participation in a short-term incentive plan, subject to the terms of applicable plans and policies.

Company Culture & Commitment

Chamberlain Group is dedicated to the success of all its employees and encourages individuals from all backgrounds to apply. We are proud to be an Equal Opportunity Employer. You will be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry, marital status, disability, or veteran status. We are committed to fostering an inclusive environment where people of all lived experiences feel welcome.

For individuals with disabilities who anticipate needing accommodations for any part of the application process, please contact Recruiting@Chamberlain.com in confidence.

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

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If you are a current Chamberlain Group employee, please click here to apply through your Workday account.