[Remote] Customer Support Representative (CH) at Motion

Chile

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, Social ImpactIndustries

Skills

Key technologies and capabilities for this role

Written EnglishSpoken EnglishCustomer SupportFrontIntercomStripeNotionZapierG-SuiteJIRAZendeskProblem-SolvingAnalytical SkillsCritical ThinkingAdaptability

Questions & Answers

Common questions about this position

What is the compensation like for this role?

Motion offers attractive compensation with structured pay reviews every six months.

Is this position remote, and what are the location requirements?

This is a fully remote contract position based in Chile, with a required 40-hour workweek starting at 1:00 PM Chile Standard Time.

What skills and experience are required for this Customer Support Representative role?

Candidates need solid written and spoken English, 2 years of customer support experience (or a degree from a top-tier institution), sharp analytical and critical thinking abilities, adaptability, and an independent spirit for remote work. Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus.

What is the company culture like at Motion?

Motion fosters a culture dedicated to growth, learning, and advancement, with a commitment to diversity, inclusion, and equal opportunities for all, immersed in a dynamic remote setting.

What are the growth opportunities in this role?

There are clear pathways for advancement from Senior Agent to Managerial and Customer Operations Analyst roles, supported by structured pay reviews every six months.

Motion

AI platform for optimizing time management

About Motion

Motion provides a platform that uses artificial intelligence to help users manage their time more effectively. The service automates scheduling and prioritizes tasks, allowing users to save time and reduce stress in their daily routines. By focusing on high-performing professionals like CEOs and founders, Motion addresses the needs of individuals with busy schedules and overwhelming to-do lists. Unlike many competitors, Motion offers a subscription-based model that includes a free trial, making it accessible for both individuals and teams. Users can experience significant time savings, reportedly gaining back up to 2 hours each day, which enhances their productivity and allows them to focus on more important tasks. The goal of Motion is to optimize time management for its users, helping them achieve a better work-life balance.

Mountain View, CaliforniaHeadquarters

2019Year Founded

$61.8MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Can work 100% remotely from anywhere in the US and Canada

Company laptop

Heath Care benefits

Flexible PTO

Travel for company work weeks in a new city every 6 months

Bi-weekly team happy hours

Generous equity

Risks

Emotional attachment to AI assistants may decrease user autonomy and satisfaction.

Increased competition from AI productivity tools could impact Motion's market share.

Leveling VC funding in Philadelphia may limit Motion's future investment opportunities.

Differentiation

Motion uses AI to automate scheduling and task prioritization, saving users valuable time.

The platform offers real-time interventions and analytics to minimize distractions effectively.

Motion targets high-performing professionals, providing tailored solutions for complex schedules.

Upsides

Motion raised $13 million in Series A funding to enhance its AI capabilities.

The rise of AI-driven productivity assistants aligns with Motion's core offerings.

AI systems that adjust task priorities in real-time support Motion's value proposition.

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