Head of Customer Support
Common Room- Full Time
- Expert & Leadership (9+ years)
Candidates should possess solid written and spoken English skills and have at least 2 years of customer support experience in various environments, or a degree from a top-tier institution. A commitment to a 40-hour workweek starting at 1:00pm Chile Standard Time is necessary, along with a genuine enthusiasm for delivering exceptional customer service. Candidates should demonstrate sharp analytical and critical thinking abilities, adaptability, and a receptivity to feedback. Familiarity with tools such as Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus.
The Customer Support Representative will efficiently address customer inquiries within support channels while adhering to service-level agreements. They will leverage the knowledge base to respond to common queries and identify and escalate technical issues, prioritizing customer satisfaction. The representative will actively contribute to refining customer operations to enhance support offerings and bolster customer retention and revenue. Additionally, they will act as a bridge between customers and the product/engineering teams, channeling critical feedback to ensure that customer-centric updates and patches are developed.
AI platform for optimizing time management
Motion provides a platform that uses artificial intelligence to help users manage their time more effectively. The service automates scheduling and prioritizes tasks, allowing users to save time and reduce stress in their daily routines. By focusing on high-performing professionals like CEOs and founders, Motion addresses the needs of individuals with busy schedules and overwhelming to-do lists. Unlike many competitors, Motion offers a subscription-based model that includes a free trial, making it accessible for both individuals and teams. Users can experience significant time savings, reportedly gaining back up to 2 hours each day, which enhances their productivity and allows them to focus on more important tasks. The goal of Motion is to optimize time management for its users, helping them achieve a better work-life balance.