Customer Support Representative

Vancouver, British Columbia, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Restaurant TechnologyIndustries

Requirements

Candidates should have 1-2 years of experience in a technical customer support role or similar, with strong written and verbal communication skills. Experience with web and mobile apps, a resourceful approach to problem-solving, the ability to learn quickly, curiosity, and empathy are essential. Experience in a SaaS company's support function, supporting US Payroll software, or working in the restaurant industry is a plus, as are fluency in Spanish or French.

Responsibilities

Act as the first point of contact for customers via chat, email, and phone to troubleshoot and resolve concerns. Educate customers on product usage through training materials and videos. Identify customer needs and find creative solutions. Track requests and issues, reporting software bugs to appropriate teams. Collaborate with the support team by participating in meetings and discussions.

Skills

Customer Support

Troubleshooting

Product Training

Communication

Problem-Solving

Collaboration

Chat Support

Email Support

Phone Support

7shifts

Workforce management platform for restaurants

About 7shifts

7shifts is a workforce management platform designed for the restaurant industry, offering tools for scheduling, payroll, hiring, and compliance. It simplifies the hiring process and includes features for labor law compliance and staff engagement monitoring. The platform's AI-driven auto-scheduling and actionable insights help restaurant owners make informed decisions and improve operational efficiency. 7shifts aims to enhance team retention and guest experiences by addressing the specific needs of restaurant management.

Regina, CanadaHeadquarters

2014Year Founded

$127.4MTotal Funding

SERIES_CCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Company Equity

Flexible Work Hours

Remote Work Options

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Recent layoffs may impact 7shifts' operational capabilities and service quality.

Increased competition from Square's integrations could affect 7shifts' market share.

Dependency on Lightspeed's ecosystem may limit strategic flexibility for 7shifts.

Differentiation

7shifts offers a comprehensive platform tailored specifically for the restaurant industry.

The platform integrates scheduling, payroll, and compliance tools in one seamless solution.

AI-driven auto-scheduling enhances operational efficiency and decision-making for restaurant managers.

Upsides

7shifts ranked 382 on the 2024 Deloitte Technology Fast 500, showing strong growth.

Partnership with Lightspeed enhances 7shifts' integration capabilities and market reach.

Instant tip payouts feature meets high demand, boosting employee satisfaction and retention.

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