Customer Support Representative

Austin, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Construction TechnologyIndustries

Requirements

Candidates should possess a High School Diploma or GED and at least 6 months of related experience in queue-based roles, customer support, or retail. Excellent written and oral communication skills are necessary, along with strong problem-solving abilities, a curious and persistent nature, and the capacity to learn quickly and adapt to product changes. A proactive, solution-focused mindset, superb attention to detail, and the ability to multitask independently while being a team player are also required. Prior experience or interest in the construction industry is a plus.

Responsibilities

The Customer Support Representative will acquire and maintain a thorough understanding of Procore's business model and system to optimize customer use. They will manage and address a stream of customer inquiries via telephone, web, chat, and email, delivering a best-in-class customer experience. Responsibilities include escalating client cases and solving complex customer problems through collaboration with other teams, diligently managing administrative aspects of the job, and conveying Procore's culture and values to clients. The role requires adherence to assigned schedules to ensure adequate customer coverage.

Skills

Customer Support

Problem-solving

People Skills

Communication

Procore Technologies

Construction management software for project efficiency

About Procore Technologies

Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.

Carpinteria, CaliforniaHeadquarters

2003Year Founded

$552.3MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from new entrants like OpenSpace could challenge Procore's market position.

Dependency on FYLD integration may pose risks if FYLD's platform encounters issues.

Adoption challenges or technical issues with Procore AI Solutions could impact user satisfaction.

Differentiation

Procore offers a comprehensive suite covering all construction stages, from preconstruction to closeout.

The platform integrates BIM and AI solutions, enhancing project management and safety.

Procore's global reach with over 1,000,000 projects in 125 countries sets it apart.

Upsides

Procore's AI solutions aim to boost efficiency and safety in construction management.

The FYLD integration resulted in a 12% productivity gain, enhancing field-office connectivity.

Investment by LMR Partners LLP indicates strong confidence in Procore's growth potential.

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