[Remote] Customer Support Engineer at Kalderos

Candidates need an Engineering degree (BE/BTech) in Computer Science, 2-5 years of Technical Support or Product Support experience, and at least 1 year supporting enterprise software solutions, preferably in container terminal, shipping, or logistics industries.

Required skills include hands-on experience with JAVA, XML, and client-server applications, proficiency in MS SQL Server and Oracle, understanding of relational database structures, and strong analytical troubleshooting skills. Knowledge of Core Java/Groovy, EDI, Spring, Hibernate, J2EE, and diagnostic tools like Hyperic is advantageous.

Excellent written and verbal communication skills in English, customer service orientation, detail-oriented and self-motivated nature, assertive communication, and teamwork skills in multi-disciplinary virtual teams are essential.

The role involves on-site customer-facing tasks like software/hardware upgrades and implementations at customer facilities, as well as participation in a global 24x7 on-call roster, but specific remote or location policy is not detailed.

A strong candidate will have the required engineering degree, relevant support experience in enterprise software (ideally logistics), hands-on technical skills in Java, databases, and troubleshooting, plus excellent communication and teamwork abilities for collaborating with cross-functional teams and customers.