Customer Support Engineer

Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Container Terminal, Shipping, Logistics, Enterprise SoftwareIndustries

Requirements

Candidates should possess an Engineering degree (BE/BTech) in Computer Science and have 2-5 years of experience in Technical Support or Product Support, with at least 1 year supporting enterprise software solutions, ideally in the container terminal, shipping, or logistics industries. Experience with JAVA, XML, and client-server applications is required. Beneficial skills include Core Java/Groovy coding, familiarity with MS SQL Server, Oracle, Java, EDI, Spring, Hibernate, J2EE, and diagnostic tools like Hyperic. Strong analytical, troubleshooting, communication, teamwork, leadership, time management, and organizational skills are essential, along with a customer service orientation, flexibility for shifts, and willingness to travel.

Responsibilities

The Customer Support Engineer will provide support for internally developed software applications and troubleshoot customer system issues related to Kaleris/Navis products. Responsibilities include managing cases from start to resolution, verifying and reproducing software defects, analyzing code for potential issues, and addressing customer questions. The role also involves performing on-site customer-facing tasks such as upgrades and defect resolution, participating in software implementations, being part of a 24x7 on-call roster for critical issues, and engaging in account management activities for assigned accounts.

Skills

Technical Support

Product Support

Application Support

Enterprise Software

JAVA

XML

Client-Server Applications

Debugging

Code Analysis

Core Java

Groovy

Container Terminal Software

Shipping Software

Logistics Software

Customer Support

Case Management

Software Upgrades

Hardware Upgrades

On-call Support

Kalderos

Optimizes drug discount management platform

About Kalderos

Kalderos provides a platform designed to improve the management of drug discounts in the healthcare sector. This platform helps healthcare providers and pharmaceutical manufacturers accurately manage discount claims and avoid duplicate discounts. By using data analytics and machine learning, Kalderos simplifies the complicated process of drug discount management, making it more efficient and clear. Clients subscribe to the service, paying for access to the platform and its features, which include real-time data validation, detailed reporting tools, and automated compliance checks. These features assist clients in saving time and minimizing financial risks related to drug discount programs. Kalderos primarily serves large healthcare systems and pharmaceutical companies in the United States.

Chicago, IllinoisHeadquarters

2016Year Founded

$48.6MTotal Funding

LATE_VCCompany Stage

Consulting, AI & Machine Learning, HealthcareIndustries

51-200Employees