Customer Support Back-office Specialist (f/m/d) at Danaher Corporation

Krefeld, North-Rhine-Westphalia, Germany

Danaher Corporation Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Diagnostics, Medical DevicesIndustries

Requirements

  • Ausbildung zum/zur Industriekaufmann/Industriekauffrau oder vergleichbare Ausbildung
  • Fließende Deutschkenntnisse und gute Englischkenntnisse
  • Sehr gute Anwenderkenntnisse des MS-Office-Pakets
  • Erfahrung im Umgang mit einem Warenwirtschaftssystem wie Oracle, SAP o.ä
  • Erfahrungen mit Rechnungsstellung sowie Versand von Produkten (von Vorteil)

Responsibilities

  • Pflege von Verkaufsverträgen, Durchführung von Vertragsverlängerungen und Umsetzung von Preiserhöhungen im Warenwirtschaftssystem (Oracle)
  • Bearbeitung von Kundenrechnungen und -abrechnungen, Untersuchung und Klärung gemeldeter strittiger Rechnungen
  • Verwalten von Hardware-Bestellungen von der Auftragserteilung bis zum Versand an den Kunden
  • Tägliche Nachverfolgung von Gerätebestellungen, Übernahme der Verantwortung für die erforderlichen Maßnahmen
  • Bearbeitung von Kundenanfragen, Übernahme von Verantwortung und Sicherstellung einer angemessenen Kommunikation zwischen den Kunden und dem Außendienst

Skills

Key technologies and capabilities for this role

OracleContract ManagementInvoice ProcessingOrder ManagementBillingSales ContractsERP Systems

Questions & Answers

Common questions about this position

What is the salary for this Customer Support Back-office Specialist position?

This information is not specified in the job description.

Is this role remote or does it require working from an office?

The position is based at the location in Krefeld.

What are the key qualifications required for this role?

Candidates need training as an Industriekaufmann/Industriekauffrau or equivalent, fluent German and good English skills, very good knowledge of MS Office, and experience with an ERP system like Oracle or SAP.

What is the company culture like at Beckman Coulter Diagnostics?

The company fosters a culture where employees are heard, supported, and can be themselves, valuing backgrounds, experiences, and perspectives, with investment in career growth, creativity, and support for success.

What experience would make me a strong candidate for this position?

Experience with invoicing and product shipping would be advantageous, in addition to the core requirements.

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters
1969Year Founded
IPOCompany Stage
Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries
10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.
Potential regulatory challenges in the EU for water quality sector.
Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.
The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.
Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.
Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.
Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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