Customer Support and Services Engineer - Graduate Programme at MBTA

Stevenage, England, United Kingdom

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£30,000 – £30,000Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

DefenceIndustries

Requirements

Degree qualified in any Engineering discipline (minimum 2.2)
Right to work in the UK
Ability to achieve required medical and national security clearance (including HMG Basic Personnel Security Standard checks)

Responsibilities

Design and develop support solutions
Investigate and resolve customer raised problem reports
Deliver specific engineering tasks
Run equipment workshops with Royal Navy, Army, and RAF users
Develop technical publications and training
Assist in repairs on-ship, at customer premises, or back at MBDA
Complete 3 x 6-month placements in CSS areas: Supportability engineering, Support engineering, and Support Services
Undertake a final placement in a department external to CSS (e.g., Engineering, Business, or external to MBDA such as Ministry of Defence, sub-contractor, or defence think tank)

Skills

Key technologies and capabilities for this role

Customer SupportServices EngineeringProduct SupportLifecycle ManagementRequirements Analysis

Questions & Answers

Common questions about this position

What is the salary for the Customer Support and Services Engineer Graduate Programme?

The salary is £30,000 plus a £3000 joining bonus.

What is the hybrid working arrangement?

Teams typically work onsite 2 days per week and from home the remainder, with a flexible approach allowing more onsite work if needed.

What qualifications are required for this graduate role?

A degree in any Engineering discipline (minimum 2:2) is required.

What benefits are offered in this programme?

Benefits include a company bonus, twice yearly salary reviews, pension up to 14% total contribution, 25 days annual leave plus holiday purchase and up to 15 days flexi leave, subsidised meals, free car parking, and excellent career progression.

What does the graduate programme structure involve?

It's a 2-year programme starting September 2024 with 3 x 6-month placements in CSS areas like supportability engineering, support engineering, and support services, plus a final placement possibly external to CSS.

MBTA

Public transit services in Greater Boston

About MBTA

The Massachusetts Bay Transportation Authority (MBTA) offers public transit services in the Greater Boston area, including subways, buses, commuter rails, and ferries. It generates revenue through fare collection, providing various products like single-ride tickets, monthly passes, and the CharlieCard for convenient payment. The MBTA stands out by offering a comprehensive range of transit options and continually improving service quality and accessibility. Its goal is to enhance the customer experience while serving the transportation needs of the community.

Boston, MassachusettsHeadquarters

1964Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Government & Public SectorIndustries

1,001-5,000Employees

Benefits

Health insurance

Life insurance

Long-term disability insurance

Dental and vision insurance

Paid vacation, sick time, and holidays

Flexible spending accounts

Retirement plans

Risks

Accessibility concerns with Green Line 'supercars' may lead to public dissatisfaction.

'MBTA Go' app could face technical issues affecting user satisfaction.

North Station bridge project may encounter construction delays or budget overruns.

Differentiation

MBTA offers a comprehensive range of transit services in Greater Boston.

The agency provides specialized passes for flexible and convenient travel options.

MBTA's CharlieCard system simplifies fare payment for frequent commuters.

Upsides

Federal funding supports infrastructure projects like the North Station bridge replacement.

The 'Tap to Ride' system modernizes and streamlines fare collection processes.

NextGen Bus Navigation Pilot Program aims to improve bus route efficiency.

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