[Remote] Senior Customer Service Engineer at GE Healthcare

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Technology, Medical ImagingIndustries

Requirements

Bachelor’s degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field
5+ years of experience in servicing medical equipment (Preferably PETCT/Cath Lab/MR)
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
Sought by others for guidance and advice
Proficiency in English
Ability to work independently with minimum direction
High work standards and quality
Initiative and motivation; plans and organizes work effectively
Excellent communications, listening, and interpersonal skills
Strong customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
Flexible to work in any location assigned depending on business requirements

Responsibilities

Developing and maintaining strong interpersonal relationships with customer representatives
Carrying out installation and maintenance of GE HealthCare Imaging equipment like PETCT, Cath Lab, and MR
Ensuring customer satisfaction in the assigned area
Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area
Total system level troubleshooting on complex multi-symptom problems
Daily interface with doctors and technicians on equipment status issues to ensure satisfaction to primary customers
Assisting in the growth and direction of business in geographic area
Responsible for Warranty and PMS contract cost control
Responsibly completing all administration tasks on time, including timely completion of FMIs and PMS inspections documentation for assigned accounts
Playing a leading role in complex and multifunctional room installations
Sharing best practices
Maintaining effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Assisting in account sales visits
Helping train others where necessary
Identifying sales opportunities and communicating to account team

Skills

Key technologies and capabilities for this role

Multi-Modality Imaging EquipmentPETCTCath LabMRSystem TroubleshootingInstallationMaintenanceCustomer ServiceISO 9001Warranty ManagementPMS Contracts

Questions & Answers

Common questions about this position

What are the required qualifications for the Senior Customer Service Engineer role?

A Bachelor’s degree in Electrical & electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 5+ years of experience in servicing medical equipment (Preferably PETCT/Cath Lab/MR) are required. Additional requirements include experience interfacing with internal and external customers, diagnosing and repairing equipment, ability to work on-call including weekends, proficiency in English, and ability to work independently.

What is the location and work arrangement for this position?

The incumbent will be based in Salem and will support the nearby region. Candidate has to be flexible to work in any location that's assigned depending on business requirements.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does GE HealthCare's company culture emphasize?

GE HealthCare emphasizes creating a world where healthcare has no limits, unlocking ambition, turning ideas into world-changing realities, and an organization where every voice makes a difference and every difference builds a healthier world.

What makes a strong candidate for this Senior Customer Service Engineer position?

Strong candidates have experience servicing PETCT/Cath Lab/MR equipment, excellent communication and interpersonal skills, ability to work independently, flexibility for on-call and location changes, and a proactive approach to customer satisfaction and business growth.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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