Bilingual Customer Service Representative (English/Spanish)
Garner HealthFull Time
Junior (1 to 2 years)
Candidates must have a minimum of 1 year of experience in a customer service role, exceptional problem-solving skills, and a strong sense of ownership and disciplined curiosity. They should possess empathetic communication skills, proficiency in both written and verbal English and Spanish, and be detail-oriented. Availability for full-time work (40 hours/week) and eligibility to work in Poland are also required.
The Customer Support Advocate will prioritize and champion customer satisfaction with a personalized and caring approach, recognizing unique customer needs and striving for a balance of urgency and genuine care. They will understand customer needs through feedback, use insights to improve satisfaction, spot trends, and adapt their approach to ensure positive customer experiences. Additionally, they will demonstrate ownership and curiosity in addressing concerns, approach problem-solving with a solutions-focused mindset, and serve as a trusted resource for optimal customer satisfaction and efficient solutions.
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