Bilingual Collections Specialist

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Financial Services, Renewable EnergyIndustries

Requirements

Candidates must have 1-2 years of direct experience in credit and collections, with knowledge of sales, negotiation, and persuasion tools. Excellent verbal and written communication skills, proficiency with Microsoft Office applications, and a professional demeanor are required. Bilingual English/Spanish skills are essential, and prior telemarketing experience with financial products is preferred. The role requires an individual who is self-motivated and extremely goal-oriented.

Responsibilities

The Bilingual Collections Specialist is responsible for increasing the collection of outstanding payments within the personal finance department. This includes identifying accounts with overdue payments, finding solutions to bring loans to a current status, and maintaining daily, weekly, and monthly collection and metric goals. The specialist will also make outbound and inbound calls with clients to resolve debts owed, all in compliance with Goodleap’s collections policies and procedures.

Skills

Collections

Credit

Sales

Negotiation

Persuasion

Verbal Communication

Written Communication

Goodleap

Marketplace for sustainable home upgrades and financing

About Goodleap

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Roseville, CaliforniaHeadquarters

2003Year Founded

$778.2MTotal Funding

DEBTCompany Stage

Energy, Fintech, Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Emerging fintech companies offering similar solutions could erode GoodLeap's market share.

Rising interest rates may reduce the affordability of GoodLeap's financing options.

Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

Differentiation

GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.

The company partners with over 18,000 professionals nationwide for home improvement solutions.

GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Upsides

GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.

The company raised $800 million to expand in a $430-billion-per-year market.

Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

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