Customer Success Team Manager DACH at Adyen

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

8+ years of experience in a customer-facing B2B role, preferably Account Management/Customer Success/Sales
4+ years of experience managing people

Responsibilities

Demonstrate value, drive (commercial) growth, show impact to merchants
Accelerate product adoption
Consult and train key stakeholders
Build strong relationships with your team’s merchants
Work closely with other teams to determine new features for merchants based on their needs
Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment
Team management: coach, motivate, manage workload, keep work fair and fun; create and maintain an inspiring and collaborative team environment with open communication/feedback culture
Hire, develop, and retain diverse talents in line with Adyen culture and required skills
Lead the day-to-day: get involved in merchant escalation calls or critical negotiations when needed
Co-define and monitor Commercial OKRs achievement every year on a portfolio and team level
Responsible for Commercial Success for the DACH portfolio
Responsible for providing a great customer experience evaluated by Net Promoter Score (NPS)
Align and collaborate with local Marketing, Sales, Partnership & Account Management to provide outstanding Customer Experience to merchants
Drive initiatives and projects together with global and local AM leadership to strengthen efforts towards automation, smarter usage of commercial tools, and "Account Management at scale" for higher productivity and increased customer satisfaction

Skills

Customer Success

Account Management

Team Management

Mentoring

Coaching

Commercial Growth

Product Adoption

Stakeholder Training

Relationship Building

Cross-functional Projects

Payments

Fraud Management

Adyen

Global payments platform for businesses

About Adyen

Adyen simplifies and accelerates transactions for businesses by providing a comprehensive payments platform. This platform allows businesses to accept payments online, in-store, and on mobile devices. Adyen operates directly by processing payments without relying on third-party banks, which enables a seamless payment experience. The company serves a wide range of clients, from small startups to large enterprises, and generates revenue by charging transaction fees for each payment processed. Additionally, Adyen offers risk management tools to help businesses reduce fraud and chargebacks, as well as point-of-sale systems for in-store payments. Adyen's goal is to continuously innovate and expand its services to meet the diverse needs of its clients in the global payments industry.

Amsterdam, NetherlandsHeadquarters

2006Year Founded

$313.8MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Global exchange program

Adyen+

Delicious healthy lunches

Phantom share package

Yearly trip to Amsterdam

Normal course of life

Risks

Increased competition from Spendesk in the European market threatens Adyen's market share.

BNPL expansion may lead to regulatory scrutiny in consumer protection-focused regions.

Collaboration with Doctolib exposes Adyen to healthcare data privacy and security risks.

Differentiation

Adyen offers a unified platform for online, in-store, and mobile payments.

The company holds acquiring licenses, allowing direct payment processing without third-party banks.

Adyen's AI-powered Uplift suite optimizes payment conversion and fraud management.

Upsides

Partnership with Intuit expands reach among UK small and mid-market businesses.

Collaboration with Affirm taps into a $185 billion BNPL market opportunity.

Adyen's healthcare partnerships open new revenue streams in the European market.

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