Customer Success Manager
AppspaceSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Automotive Software, Customer SuccessIndustries
Requirements
Candidates should possess strong communication skills, both oral and written, a high sense of urgency, and the ability to manage time effectively to meet deadlines. They must also be able to handle high-stress interactions and situations with empathy, and demonstrate an ability to work and influence both internal and external stakeholders. Furthermore, a solid understanding of CDK CRM and Digital Retail Products and Solutions is required.
Responsibilities
The Customer Success Specialist will develop productive working relationships with the CSM team, partnering to deliver best-in-class customer service to low-touch clients, and collaborate with client CSMs to grow CDK product adoption. They will provide customers with guidance, assisting them to achieve basic industry standards, complete client training and consultation, escalate blockers to Customer Care, utilize training resources, participate in webinars, and ensure consistent documentation of dealer engagements. Additionally, the specialist will seek and listen to feedback, demonstrate a positive outlook, and gain in-depth knowledge of CDK products to conduct productive client meetings.
Skills
Customer Service
Product Demonstration
Client Training
Industry Knowledge
Communication
Problem Escalation
Documentation
Webinar Participation
CDK Global
Integrated software solutions for automotive retail
About CDK Global
CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.
Key Metrics
Hoffman Estates, IllinoisHeadquarters
1972Year Founded
IPOCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
5,001-10,000Employees