Customer Success Manager
SailPointSalary not specified
- Full Time
- Junior (1 to 2 years)
$60,000 – $80,000Compensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Financial TechnologyIndustries
Requirements
Candidates should possess 1-3 years of experience in a customer-facing role such as Customer Success, Account Management, or Sales, with a strong preference for experience managing a high volume of accounts within a scaled (1:Many) customer success model. Excellent verbal and written communication skills are required, along with a demonstrated ability to analyze customer data and generate actionable insights using tools like AI, Looker, SFDC, and Google Suite.
Responsibilities
As a Scaled Customer Success Manager, the role involves driving scalable customer success initiatives across a pooled book of business, achieving targets for upsells, onboarding, and retention; managing engagements with approximately 30 accounts simultaneously from the Mid-Market segment; identifying and executing upsell opportunities; analyzing client data to pinpoint optimization opportunities and mitigate risks; collaborating with the implementation team on new merchant onboarding; delivering initial product training and guidance; monitoring customer health and adoption metrics; engaging with merchants regularly via various channels; partnering cross-functionally with teams like Technical Support, Risk Intelligence, and Data Science; and conducting data analysis to generate customer insights. Additionally, the CSM will develop and deliver business reviews, and may occasionally work outside of typical business hours to ensure comprehensive customer support.
Skills
Customer Success
Account Management
Upselling
Retention
Data Analysis
AI
Looker
SFDC
Google Suite
Data-Driven
Client Communication
Business Reviews
Signifyd
Fraud protection for online retailers
About Signifyd
Signifyd specializes in fraud protection for online retailers, helping them detect and prevent fraudulent activities. The company provides a platform that uses machine learning and artificial intelligence to analyze transactions in real-time, identifying potential fraud. This service allows retailers to reduce chargebacks and approve more legitimate orders, ultimately increasing their revenue. Signifyd differentiates itself by offering a financial guarantee on approved transactions, meaning they will cover costs if a transaction they approve is later found to be fraudulent. This added security builds trust with clients. Operating globally, Signifyd ensures transparency with real-time data on system performance, allowing retailers to focus on their core business without the constant worry of fraud.
Key Metrics
Palo Alto, CaliforniaHeadquarters
2011Year Founded
$399.8MTotal Funding
SERIES_ECompany Stage
Cybersecurity, AI & Machine LearningIndustries
501-1,000Employees