Boulevard

Customer Success Manager

United States

Boulevard Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, Software as a Service (SaaS), Self-Care Industry, Health & WellnessIndustries

Requirements

Candidates should possess at least 3 years of experience managing multiple mid-market based accounts, demonstrating a track record of success. Prior experience as a Salon Manager, Spa Director, or similar role is considered a plus. Technical aptitude is required to learn Boulevard's technology platform.

Responsibilities

As a Customer Success Manager, you will guide and support customers through proficiency and adoption of Boulevard’s products, monitor customer health and critical metrics, take corrective action when necessary, ensure customers receive value through business reviews and account planning, build and maintain relationships for customer satisfaction, advocate for customers and surface feedback, and proactively identify opportunities to boost adoption and help customers grow.

Skills

Customer Relationship Management
Customer Success
Account Management
Business Review
Metrics Monitoring
Strategic Planning
Product Adoption

Boulevard

Business management platform for beauty services

About Boulevard

Boulevard provides a business management platform specifically designed for service-based businesses in the beauty and wellness industry. The platform includes tools for booking appointments, managing inventory, and enhancing customer interactions through features like customizable intake forms, two-way messaging, self-check-in, and automated arrival alerts. It allows businesses to create detailed client profiles that track past visits and purchases, enabling personalized service and stronger client relationships. Boulevard's one-tap tipping feature encourages upsells and pre-bookings, while its Software as a Service (SaaS) model charges clients a subscription fee for access. The platform is recognized for its user-friendly design and effectiveness in improving operational efficiency, setting it apart from competitors.

Key Metrics

West Hollywood, CaliforniaHeadquarters
2016Year Founded
$105.1MTotal Funding
SERIES_CCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees

Benefits

100% Health, dental, & vision coverage
Flexible vacation & PTO
Quarterly bonus
401k Match
Boulevard bucks
WFH perks

Risks

Emerging competitors offer similar features at lower costs, threatening Boulevard's market share.
Economic downturns may reduce spending in the beauty industry, affecting Boulevard's revenue.
Data privacy concerns with third-party integrations could lead to regulatory scrutiny.

Differentiation

Boulevard offers a comprehensive platform tailored for the beauty and wellness industry.
The platform integrates client self-scheduling, CRM, and payment processing seamlessly.
Boulevard's focus on personalized services enhances customer experience and operational efficiency.

Upsides

Boulevard achieved a 122% increase in annual recurring revenue in 2022.
The company launched Boulevard Capital to provide growth funding for self-care businesses.
Boulevard's enhanced Google integration improves booking efficiency for medspas and salons.

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