Customer Success Specialist (BILINGUAL English and Spanish) - Part Time

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Healthcare, Dementia Care, Virtual CareIndustries

Requirements

Candidates must have at least two years of customer service experience and be bilingual in English and Spanish. The role requires the ability to work 15-20 hours per week during PST hours. Ideal candidates possess meticulous organizational skills, attention to detail, and experience in healthcare customer service, hitting weekly/monthly goals, enrolling patients into digital health programs, scheduling appointments, conflict resolution, and problem-solving.

Responsibilities

The Customer Success Specialist will guide families through the onboarding process, provide product support via phone and email, address and escalate questions or concerns from dyads, and relay dyad feedback to relevant teams for strategic improvements. They will create informational materials, clearly communicate company information, assist with platform enrollment by explaining the sign-up process, scheduling visits, and accurately documenting information in the Electronic Medical Record. The specialist will build rapport and trust with dyads, follow scripts while connecting authentically, and remain accountable for monthly enrollment targets.

Skills

Bilingual English/Spanish

Customer Support

Onboarding

Empathy

Communication

RVO Health

Digital health platform for managing wellbeing

About RVO Health

RVO Health provides a platform that simplifies health and wellness management for nearly 100 million users each month. The company connects individuals and families with reliable health information, doctors, and hospitals, making it easier for them to navigate their healthcare options. RVO Health's digital platforms offer expert-reviewed content and personalized experiences, helping users make informed decisions about their health. Unlike many competitors, RVO Health focuses on accessibility and affordability, ensuring that users can find the right care without confusion. The company's goal is to enhance health outcomes by providing comprehensive support throughout the health journey, from finding care providers to managing overall wellbeing.

Charlotte, North CarolinaHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision

Life Insurance

Short & Long-Term Disability Insurance

Flexible Spending Accounts

Paid Time Off

Holiday Pay

401(k) with match

Employee Assistance Program

Paid Parental Bonding Benefit Program

Risks

Increased competition from digital health startups may dilute RVO Health's market share.

Rapid technological advancements require RVO Health to continuously update its platforms.

Data privacy concerns could lead to regulatory scrutiny for RVO Health's digital services.

Differentiation

RVO Health offers expert-reviewed, straightforward health information to simplify healthcare decisions.

The company connects users with doctors and hospitals, enhancing healthcare accessibility.

RVO Health provides personalized health management tools, catering to individual health needs.

Upsides

RVO Health benefits from the growing telehealth adoption, expanding its digital services.

The digital health market's projected growth supports RVO Health's platform expansion.

RVO Health can leverage AI integration to enhance its digital health platforms.

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