Senior Engagement Manager

Position Overview

Grafana Labs is seeking a passionate Senior Engagement Manager to drive successful business outcomes for our customers in the observability space. As a project leader within Grafana’s Professional Services department, you will set and execute the direction of customer engagements, influencing both customers and internal teams to deliver Grafana technologies that realize customer business objectives. You will also build process and tooling to ensure effective business scaling, project organization, and communication of outcomes.

Responsibilities

• Manage a diverse portfolio of customer projects, providing oversight and execution of project deliverables, resource management, milestone completion, and escalation management.
• Lead the planning, execution, and delivery of customer projects, ensuring alignment with customer expectations and business goals.
• Coordinate cross-functional teams (e.g., operations, partners, sales) to deliver projects on time and within scope.
• Monitor project progress, manage risks, and resolve issues and escalations in a timely manner.
• Prepare and present regular project status reports to customers, highlighting progress, outcomes, and next steps.
• Work with customers to define project scope and objectives that align with their strategic goals.
• Facilitate regular team meetings, providing guidance and support to ensure successful project outcomes.
• Analyze customer feedback and data to inform decision-making and continuous improvement efforts.
• Use data-driven insights to recommend enhancements to customer strategies or engagement approaches.
• Review and monitor regional resource availability to maximize utilization for project staffing.
• Work collaboratively with a global team of engagement managers to streamline operational processes and effectively scale the business.

Requirements

• 5+ years of Engagement Management/Project Management experience in the technology space.
• 2+ years of experience in technology/software pre-sales or technical consulting.
• Must be located in PST or MST.
• Ability to manage multiple projects simultaneously and thrive in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• High level of business acumen and ability to translate client needs into actionable solutions.
• Working knowledge of project management tools and methodologies (e.g., Rocketlane, Jira) and CRM systems (e.g., Salesforce, PlanHat).
• Certification in Project Management (PMP, Agile, etc) is a plus.
• Excellent presentation skills with comfort speaking to customers and executives.

Compensation & Benefits

• OTE Range (US): $154,000 - $184,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process.
• Benefits: Include equity, bonus (if applicable), and other benefits listed on our careers page.

About Grafana Labs

Grafana Labs is the company behind Grafana, the open-source visualization tool used by over 20 million users globally. Grafana dashboards are used to monitor diverse applications, from beehives and climate change initiatives to major events like NASA launches, Minecraft HQ, Wimbledon, and the Tour de France.