Senior Revenue Operations Manager (Remote)
AuditBoard$132,000 - $198,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess 5+ years of Engagement Management or Project Management experience within the technology sector, along with 2+ years of experience in technology or software pre-sales or technical consulting. They must be located within the Pacific Standard Time (PST) or Mountain Standard Time (MST) zones, and demonstrate the ability to manage multiple projects concurrently, thriving in a fast-paced environment. Strong problem-solving skills, business acumen, and knowledge of project management tools and methodologies, such as Rocketlane and Jira, are also required, as is familiarity with CRM systems like Salesforce and PlanHat. A Project Management certification (e.g., PMP, Agile) is considered a plus.
Responsibilities
The Senior Engagement Manager will oversee a diverse portfolio of customer projects, providing leadership in project execution, resource management, and milestone completion, while also managing escalations and ensuring alignment with customer expectations and business goals. They will coordinate cross-functional teams, monitor project progress, analyze customer feedback, and prepare regular status reports. Furthermore, the role involves working with customers to define project scope, facilitating team meetings, recommending strategic enhancements, and reviewing regional resource availability to maximize utilization for project staffing, all while collaborating with a global team to streamline operational processes and scale the business effectively.
Skills
Project Management
Customer Engagement
Cross-functional Coordination
Risk Management
Stakeholder Communication
Observability Technologies
Grafana Labs
Observability and monitoring solutions provider
About Grafana Labs
Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.
New York City, New YorkHeadquarters
2014Year Founded
$783.2MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees