\u003C/p>\u003Ch2>\u003Cstrong>What You’ll Be Doing\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Guide families through the onboarding process for care delivery, ensuring they feel supported from day one.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Provide product support through phone calls and emails, with the potential need of rotating weekend coverage.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Address any questions or concerns from our dyads (the person with dementia and their caregiver) and appropriately follow up or escalate to the appropriate teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Provide dyad feedback to the Clinical, Product and Growth teams to help develop strategic improvements to the member experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Create informational materials for our members as needed.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Clearly communicate who we are, what we do and how we help the dyads we serve.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Help dyads enroll on our platform by:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\"> Communicating our sign-up process over the phone.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\"> Scheduling initial visits.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Accurately documenting information in our Electronic Medical Record.\u003C/p>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Build strong rapport and trust with the dyads we serve, delivering an experience of “\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.unreasonablehospitality.com/\">\u003Cu>Unreasonable Hospitality\u003C/u>\u003C/a>” from the very first interaction they have with us.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Follow scripts while authentically connecting to our dyads and the families we will serve.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Stay accountable against monthly enrollment targets.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>You May Be A Good Fit If You\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Have at least two years of customer service experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Are Bilingual (English and Spanish).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Are able to work 15-20 hours per week.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Are able to work PST hours.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Are deeply curious about what makes people tick and passionate about connecting with them in authentic, meaningful ways.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Are highly empathetic with strong active listening skills.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Have strong interpersonal skills and are the type of person who could spend hours talking to others on the phone.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>You’re The Ideal Candidate If You\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Have meticulous organizational skills; attention to detail matters a lot to you.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Have healthcare Customer Service experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Have worked in environments where you had to hit weekly/monthly goals.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Have experience enrolling patients into a digital health program and scheduling their appointments.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Have conflict resolution experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Have strong problem solving skills.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>\u003Cu>Medical\u003C/u>\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">• 100% Company-paid medical premiums for you and your dependents with HSA options\u003C/p>\u003Cp style=\"min-height:1.5em\">• Dental and vision plans (50% company-paid premium on employee’s dental plan)\u003C/p>\u003Cp style=\"min-height:1.5em\">• Dependent care FSA\u003C/p>\u003Cp style=\"min-height:1.5em\"> • Rightway Health, clinical care navigator\u003C/p>\u003Cp style=\"min-height:1.5em\">• Employee Assistance Program\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>\u003Cu>Financial\u003C/u>\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">• 100% 401(k) match of up to 4%\u003C/p>\u003Cp style=\"min-height:1.5em\">• $80 / month stipend for cell and wifi\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>\u003Cu>Time Off\u003C/u>\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">• 20 days of PTO and 11 paid holidays\u003C/p>\u003Cp style=\"min-height:1.5em\">• 5 days sick leave\u003C/p>\u003Cp style=\"min-height:1.5em\">• 16 weeks fully paid parental leave for birthing parents and 8 weeks for non-birthing parents\u003C/p>\u003Cp style=\"min-height:1.5em\">• Bereavement leave and pregnancy loss leave\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>\u003Cu>Opt-In Ancillary Options:\u003C/u>\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">• Short-term and long-term disability insurance\u003C/p>\u003Cp style=\"min-height:1.5em\">• Life insurance\u003C/p>\u003Cp style=\"min-height:1.5em\">• Critical illness, accident, and hospital indemnity insurance\u003C/p>\u003Cp style=\"min-height:1.5em\">• Pet insurance\u003C/p>\u003Cp style=\"min-height:1.5em\">• Legal advice\u003C/p>\u003Cp style=\"min-height:1.5em\"> \u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>Remo aims to reduce health inequities by improving access to affordable, high-quality dementia care. Embracing diversity and equal opportunity are core to that mission--these principles shape our culture, the products we build, and the services we deliver. We celebrate a variety of backgrounds, perspectives, and skills, reflecting the diversity of the caregivers and patients we serve.\u003C/em>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>We use\u003C/em>\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.e-verify.gov/\">\u003Cem> \u003Cu>E-Verify\u003C/u>\u003C/em>\u003C/a>\u003Cem> to confirm the identity and employment eligibility of all new hires:\u003C/em>\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\">\u003Cem> \u003Cu>Participation Poster\u003C/u>\u003C/em>\u003C/a>\u003Cem>\u003Cu> \u003C/u>(PDF),\u003C/em>\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf\">\u003Cem> \u003Cu>Right to Work Poster\u003C/u>\u003C/em>\u003C/a>\u003Cem>\u003Cu> \u003C/u>(PDF)\u003C/em>\u003C/p>","https://jobs.ashbyhq.com/remo/4c79cf5b-9cf2-43aa-a7e4-1af1bb32810f",{"id":54,"name":55,"urlSafeSlug":84,"logo":56},[471],{"city":26,"region":26,"country":87},"2025-09-06T07:15:53.277Z","Candidates must have at least two years of customer service experience and be bilingual in English and Spanish. The role requires the ability to work 15-20 hours per week during PST hours. Ideal candidates possess meticulous organizational skills, attention to detail, and experience in healthcare customer service, hitting weekly/monthly goals, enrolling patients into digital health programs, scheduling appointments, conflict resolution, and problem-solving.","The Customer Success Specialist will guide families through the onboarding process, provide product support via phone and email, address and escalate questions or concerns from dyads, and relay dyad feedback to relevant teams for strategic improvements. They will create informational materials, clearly communicate company information, assist with platform enrollment by explaining the sign-up process, scheduling visits, and accurately documenting information in the Electronic Medical Record. The specialist will build rapport and trust with dyads, follow scripts while connecting authentically, and remain accountable for monthly enrollment targets.",{"employment":476,"compensation":481,"experience":482,"visaSponsorship":489,"location":490,"skills":491,"industries":495},{"type":477},{"id":478,"name":479,"description":480},"e677de98-10ce-4da6-9a88-ef9be4395dfe","Part Time","Work fewer hours weekly, perfect for maintaining flexible schedules.",{"minAnnualSalary":26,"maxAnnualSalary":26,"currency":26,"details":26},{"experienceLevels":483},[484,487],{"id":478,"name":485,"description":486},"Entry Level & New Grad","Suitable for recent graduates starting their career.",{"id":201,"name":202,"description":488},"Gain initial job experience and develop your skills.",{"type":109},{"type":109},[492,493,494,206,207],"Bilingual English/Spanish","Customer Support","Onboarding",[496,497,498],{"id":53,"name":52},{"id":217,"name":220},{"id":217,"name":334},["Reactive",500],{"$ssite-config":501},{"env":502,"name":503,"url":504},"production","nuxt-app","https://jobo.world/",["Set"],["ShallowReactive",507],{"company-RVO-Health":-1,"company-jobs-8bda8e33-df6f-40de-84d1-f7f68430ced0-carousel":-1},"/company/RVO-Health",{}]