Bilingual Customer Service Representative (English/Spanish, Contract)

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Healthcare, Health InsuranceIndustries

Requirements

Candidates must have a minimum of 2 years of call center or customer service experience and be fluent in both English and Spanish. Prior healthcare experience is preferred, along with clear verbal and written communication skills, meticulous attention to detail, and technical proficiency with customer service platforms like Zendesk. A proactive problem-solving mindset, openness to feedback, and a passion for Garner's mission are also essential, as is the ability to adapt to a rapidly evolving startup environment.

Responsibilities

The Customer Service Representative will provide exceptional support to members via phone, chat, and email, educating them on their healthcare benefits and guiding them to the best available care. This role involves handling complex and sensitive conversations with professionalism and empathy, de-escalating member issues, and collaborating with other departments to resolve cross-departmental problems. Responsibilities also include escalating member feedback to internal teams, staying updated on procedures, and ensuring member privacy and compliance with HIPAA and data security protocols.

Skills

Customer Service

Healthcare Benefits

Communication

Problem-Solving

Attention to Detail

Empathy

Bilingual (English/Spanish)

Garner Health

Healthcare data platform improving patient outcomes

About Garner Health

Garner Health focuses on improving patient outcomes and reducing healthcare costs by utilizing a vast database of medical records. With over 60 billion records from 320 million patients, Garner identifies healthcare providers who are known for accurate diagnoses and better patient care. Individuals and families can use Garner's app and Concierge team to find in-network healthcare providers that are available and conveniently located. Additionally, Garner offers a reimbursement service that covers out-of-pocket medical expenses for visits to these top providers. For corporate clients, Garner provides a solution that enhances employee benefits and lowers costs without altering existing plans or networks. This approach allows companies to achieve savings and improve value-based care through data-driven insights. Garner's goal is to leverage its extensive claims database to deliver valuable services that enhance healthcare experiences for both individual and corporate clients.

New York City, New YorkHeadquarters

2019Year Founded

$59.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, HealthcareIndustries

201-500Employees

Benefits

Company Equity

401(k) Company Match

Risks

Increased competition from similar healthcare data analytics companies threatens Garner's market share.

Stricter data privacy regulations may limit Garner's access to necessary datasets.

Direct-to-consumer healthcare apps could divert individual clients from Garner's employer-based solutions.

Differentiation

Garner Health leverages the largest claims database in the U.S. for accurate provider recommendations.

The company offers a unique reimbursement service for out-of-pocket medical costs.

Garner's non-disruptive corporate solutions enrich benefits without changing plans or networks.

Upsides

Increased telehealth adoption enhances Garner's platform for remote, high-quality care access.

The rise of personalized medicine aligns with Garner's data-driven provider identification approach.

Growing consumer-driven healthcare supports Garner's model of empowering individuals with data.

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