Caregiver Support Specialist

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, TransportationIndustries

Requirements

Candidates must be fluent in written and verbal English and Spanish, possess prior experience in customer success, customer support, or call centers, and demonstrate the ability to multitask effectively while providing excellent customer service. A knack for problem-solving, the ability to respond accurately and timely across various channels, and a proven track record of maintaining composure under pressure are essential. The role requires the ability to work collaboratively in a team setting and proficiency in Google Workspace, with Kustomer proficiency being preferred.

Responsibilities

The Caregiver Support Specialist will provide outstanding support to caregivers, ensuring their engagement and satisfaction while achieving complete resolutions for their inquiries and issues. They will collaborate with the Customer Support & Operations Department to facilitate smooth and safe rides, build trust through proactive problem-solving, and communicate effectively via phone and email. Responsibilities include troubleshooting app and website issues, identifying trends to suggest service improvements, providing ride and account assistance consistent with company policy, and completing projects as directed by leadership.

Skills

Customer Support

Problem-Solving

Communication

Troubleshooting

Customer Service

Engagement

HopSkipDrive

Specialized transportation service for children

About HopSkipDrive

HopSkipDrive offers a transportation service focused on safely and reliably transporting children. The company utilizes a network of vetted CareDrivers who undergo background checks and training, allowing them to set their own hours while providing rides. What makes HopSkipDrive unique is its strong emphasis on safety and its partnerships with schools and social service agencies. The goal is to ensure children can get to school and activities on time, addressing the transportation needs of families and organizations.

Los Angeles, CaliforniaHeadquarters

2014Year Founded

$104.1MTotal Funding

SERIES_DCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees