Customer Success Manager
SamaSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, AI & Machine LearningIndustries
Requirements
Candidates should have at least 5 years of experience in Customer Success, preferably in Enterprise SaaS. Familiarity with artificial intelligence technologies and the ability to articulate their value proposition is essential. Excellent verbal and written communication skills are required, along with strong analytical and problem-solving abilities. Demonstrated negotiation skills and a customer-centric mindset are necessary, as well as the ability to thrive in a fast-paced startup environment.
Responsibilities
The Customer Success Specialist will drive customer engagement by developing deep relationships with enterprise customers and understanding their needs and challenges. They will manage the onboarding process, train customer teams on product usage, and monitor product adoption. The role involves identifying upselling opportunities, managing renewals, and collaborating with the sales team. Additionally, they will partner with technical support to resolve issues, track key metrics in the CRM system, and act as the voice of the customer by providing feedback to the product team.
Skills
Customer Success
Enterprise SaaS
Artificial Intelligence
Communication
Strategic Thinking
Negotiation
Customer Focus
Adaptability
Ema
Develops enterprise AI solutions for workforce efficiency
About Ema
Ema develops and implements AI solutions specifically designed for businesses. Their main product is AI employees that can be customized through conversation to learn and perform tasks that exceed human capabilities, allowing companies to quickly expand their workforce. Ema's AI solutions focus on replacing traditional co-pilots with secure and compliant AI employees, meeting strict standards like SOC2, ISO27001, GDPR, HIPAA, and NIST. The EmaFusionTM model combines the strengths of over 100 large language models to deliver high accuracy at a low cost for various enterprise applications. Ema distinguishes itself from competitors by providing tailored solutions that empower businesses to enhance their operational efficiency. The company's goal is to help enterprises take control of their operations and achieve significant improvements in productivity through advanced AI technology.
Key Metrics
Mountain View, CaliforniaHeadquarters
2023Year Founded
$59.3MTotal Funding
SERIES_ACompany Stage
Cybersecurity, AI & Machine LearningIndustries
51-200Employees