Responsibilities

As a Team Lead, you will guide and coach your team, customer executives, managers, and employees through a dedicated customer success process, focusing on customer engagement and satisfaction to drive strong renewal and upsell rates. You will also empathize with every aspect of the customer experience, identify common challenges, suggest better solutions, partner with the Sales team, and collaborate with cross-functional teams to translate business needs into customer solutions. Furthermore, you will craft customer onboarding assets, adapt existing materials, and contribute to driving customer references and case studies.