Customer Success Executive - Emergency Preparedness and Response
PointClickCareSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Information Services, Security & Defense, Data & Analytics, CybersecurityIndustries
Requirements
Candidates should be self-motivated and self-directed with a passion for building and maintaining relationships with customers, fully understanding their needs, and advocating on their behalf. They should possess knowledge of major trends and events impacting US national security, cyber security, publicly available information, and big data, and be able to translate these into actionable insights for customers. A Bachelor’s degree is preferred, along with experience in technology, government, national security, and customer success.
Responsibilities
As a Customer Success Manager, the individual will drive First Alert product adoption, renewal, and usage among First Alert customers, as well as build a strategy to foster account growth. They will expand the scope and scale of First Alert adoption, while driving successful customer outcomes within their assigned portfolio, design and implement scalable programs, and partner with other Customer Success colleagues to drive product adoption, renewal, and customer satisfaction. Additionally, they will develop and maintain relationships across their account portfolio through capability briefings, product demonstrations, trainings, and regular check-ins.
Skills
Customer Relationship Management
Product Adoption
Account Growth Strategies
Customer Success
Communication
Interpersonal Skills
Big Data
Cybersecurity
National Security
Technology
Publicly Available Information
Trend Analysis
Customer Engagement
Training and Demonstration
Dataminr
Real-time AI for risk detection and alerts
About Dataminr
Dataminr leverages artificial intelligence to detect early signs of significant events and emerging risks from publicly available data in real-time. Its platform provides insights to businesses, public sector organizations, and newsrooms, helping them respond proactively to potential threats and uncover stories before they become mainstream. The technology utilizes deep learning and multi-modal AI fusion to enhance event detection accuracy by analyzing various data types together. Dataminr operates on a business-to-business model and aims to empower organizations to effectively manage risks and respond to high-impact events.
Key Metrics
New York City, New YorkHeadquarters
2009Year Founded
$1,023.3MTotal Funding
SERIES_FCompany Stage
Data & Analytics, AI & Machine LearningIndustries
501-1,000Employees