Customer Success Manager, US SLED

Position Overview

• Location Type: Remote (with approximately 30% domestic travel)
• Employment Type: Full-time
• Salary: (Salary not provided)

This role is for a Customer Success Manager focused on driving First Alert product adoption, renewal, and usage among customers. The ideal candidate is self-motivated, customer-focused, and possesses a strong understanding of national security, cybersecurity, and big data trends. The role involves building customer relationships, advocating for their needs, and fostering account growth.

Requirements

• Self-motivated and self-directed
• Passion for building and maintaining customer relationships
• Understanding of customer strategic objectives
• Knowledge of major trends and events impacting US national security, cybersecurity, publicly available information, and big data
• Ability to translate these trends into actionable insights for customers
• Experience in technology, government, or national security (preferred)
• Strong communication and interpersonal skills

Responsibilities

• Drive First Alert product adoption, renewal, and usage among customers.
• Build a strategy to foster account growth.
• Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio.
• Design and implement scalable programs that seamlessly integrate First Alert into customer workflows.
• Align programs with customer’s enterprise level objectives.
• Partner with other Customer Success colleagues to drive product adoption, renewal, and customer satisfaction.
• Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and regular check-ins.

Company Information

• Company: Dataminr
• Size: Over 600 talented individuals across global offices.
• Benefits:
  • Comprehensive medical, dental, and vision insurance plan options
  • Generous PTO, flexible sick days, and remote working options
  • Paid parental leave and family forming benefits
  • Mental health benefits and support
  • Company equity (RSUs)
• Culture:
  • Values diversity and inclusion, fostering a culture of allyship and standing up for equality.
  • Stands for social good and strives to be agents of positive change.
  • Encourages employees to be their authentic selves through ERG networks, learning and development funds, and more.
• Mission: To use AI for the greater good and be agents of positive change.

Application Instructions

• (Application instructions not provided)