Customer Success Manager - United Kingdom

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Finance Technology, SaaSIndustries

Requirements

Candidates should have 3-7 years of SaaS Customer Success experience, including a quota-carrying, full-cycle sales role with expertise in prospecting, qualifying, negotiating, and closing deals with mid-market and enterprise clients. A strong product intuition, entrepreneurial drive, proven record of excellence, and adaptability are essential. Familiarity with finance teams and the monthly close process is a plus.

Responsibilities

The Customer Success Manager will drive customer delight by managing the entire CS cycle from sales support to implementation and renewals for mid-market and enterprise tech businesses. They will engage with senior leadership and C-level stakeholders, provide consultative support, own renewals and NRR expansion, and become an expert on the product to handle client inquiries and contribute to the product roadmap. Additionally, they will collaborate with product and engineering teams, build relationships with CFOs and finance leaders, represent the company at industry events, and contribute to global expansion efforts.

Skills

Customer Success

Sales Support

Implementation

Renewals

Mid-market

Enterprise Tech

GTM Strategy

StackAV

Develops autonomous systems for trucking industry

About StackAV

StackAV develops and implements autonomous systems specifically for the trucking industry. Their products focus on improving safety, reliability, and efficiency in supply chain operations. These systems work by utilizing advanced robotics and technology to automate various aspects of trucking, which helps businesses streamline their operations and enhance delivery processes. Unlike other companies in the autonomous vehicle sector, StackAV tailors its solutions to meet the specific needs of trucking companies and logistics firms, ensuring that their technology directly addresses industry challenges. The goal of StackAV is to create a safer and more efficient transportation ecosystem that benefits both businesses and end users.

Pittsburgh, PennsylvaniaHeadquarters

2023Year Founded

$972.7MTotal Funding

SERIES_ACompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Risks

Competition from Waymo and Tesla challenges Stack AV's market position.

Regulatory hurdles could delay Stack AV's deployment plans across different states.

Reliance on SoftBank for funding poses financial risks if investor priorities change.

Differentiation

Stack AV integrates AI, robotics, and cloud tech for advanced autonomous trucking solutions.

The company focuses on safety, reliability, and efficiency in the trucking industry.

Stack AV's founders have a strong background from their previous venture, Argo AI.

Upsides

Stack AV secured $1 billion in funding from SoftBank, boosting its growth potential.

Joining AVIA enhances Stack AV's industry influence and collaboration opportunities.

The use of AI-driven predictive maintenance improves fleet reliability and reduces downtime.

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