Job Description

Employment Type: Full-Time Location Type: Remote Salary: [Salary information not provided]

Location: London, United Kingdom. Candidates willing to relocate to our Amsterdam office are also welcome.

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About Stacks

At Stacks, we are revolutionizing the monthly close process for mid to large enterprises. We aim to transform this painstaking, manual effort into a single-click, AI-powered experience, providing accurate and detailed financial insights from day one. Our vision is to free up finance teams from tedious tasks, allowing them to focus on strategic initiatives that drive business growth.

Our team comprises finance, product, and technical experts from leading companies such as Uber, Plaid, Miro, Mollie, and Bunq. Based in Amsterdam, we are backed by prominent VCs and executives from Stripe, Plaid, and OpenAI, and are poised to redefine the future of finance.

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About the Role

Stacks is seeking a highly ambitious, entrepreneurial, and commercially driven individual to join our team as one of the first Customer Success hires. This high-impact role involves close collaboration with our founder to develop and execute our Go-To-Market (GTM) strategy. This is a unique opportunity to accelerate your career in a fast-paced environment with limitless growth potential.

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What You'll Do

• Drive Customer Delight: Take full ownership of the Customer Success cycle, from sales support and implementation to renewals, focusing on mid-market and enterprise tech businesses (300-5,000 employees). This includes regular engagement with senior leadership and C-level stakeholders.
• Consultative Support: Deeply understand client needs, provide insightful guidance, and build lasting relationships through a consultative approach.
• Drive Net Retention: Own renewals and Net Revenue Retention (NRR) expansion for your customer portfolio.
• Product Mastery: Become an expert on our product, mastering its details for effective implementation and confident handling of all client inquiries. Contribute significantly to our product roadmap.
• Cross-functional Collaboration: Work closely with product and engineering teams to translate customer feedback into actionable insights, ensuring product-market alignment.
• Network Expansion: Build and nurture relationships with CFOs and finance leaders, representing Stacks at industry events across Europe to expand our reach and strengthen our network.
• Strategic Impact: As an early Customer Success hire, you will manage high-impact, strategic customers or contribute to global expansion by building future CS teams. Growth at Stacks is merit-based with no limits.

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What You Need

• 3-7 Years of SaaS Customer Success Experience: Proven track record in a quota-carrying, full-cycle sales role, with expertise in prospecting, qualifying, negotiating, and closing deals with mid-market and enterprise clients.
• Product Intuition: Ability to quickly grasp complex products, understand our offering in depth, and present it confidently.
• Entrepreneurial Drive: Motivated by ambitious goals, resilient, and prepared to put in the hard work to build something from the ground up. Thrives in high-stakes environments, aiming for the highest levels of success.
• Proven Record of Excellence: Demonstrated history of outstanding performance in previous roles, academics, sports, or other pursuits, showcasing commitment, grit, and delivery of results.
• Adaptability: Flexibility and resilience in a fast-evolving startup environment.

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Application Instructions

[Application instructions not provided]