Responsibilities

As a Customer Success Manager, you will develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth. You will proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution, and gather customer feedback and insights to drive product improvements. Additionally, you will conduct training and education sessions to empower customers, collaborate with customers to maximize the value they derive from our products/services, ensuring high customer satisfaction and loyalty, and identify and execute opportunities for account expansion.