Customer Success Manager (UK) (Remote)

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: £48K - £72K

AuditBoard is seeking a Customer Success Manager (UK) to be the primary point of contact for our clients, ensuring their success and satisfaction. You will develop strategic plans, provide product insights, resolve issues, and advocate for customer needs within the organization. This role offers a fantastic opportunity to contribute to a thriving company and make a real impact on clients' businesses.

Requirements

• (Details are missing in the provided job description)

Responsibilities

• Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives.
• Product Knowledge: Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions.
• Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams for swift resolution.
• Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization.
• Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services.
• Retention & Expansion: Collaborate with customers to maximize product value, minimize churn, and foster long-term relationships.
• Identify and execute opportunities for account expansion (upselling or cross-selling).

Company Information

• Who We Are: AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500 leverage our technology.
• Growth: Having surpassed $250M ARR and continuing to grow, AuditBoard is one of the 500 fastest-growing tech companies in North America for the sixth year in a row (Deloitte ranking).
• Customer Satisfaction: AuditBoard is top-rated on G2.com and Gartner Peer Insights.
• Culture: We inspire each other to innovate and are proud of what we are producing. We are committed to assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform.

Additional Information

• Why This Role is Exciting: You will be the pivotal point of contact for customers, working closely with them to understand their needs and drive long-term relationships.