Customer Success Manager (Toronto) at Cohere

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Technology, SoftwareIndustries

Requirements

6+ years of experience in customer-facing roles, especially with C-level technical audiences in complex global organizations
Must be Fluent in French
Proven experience leading complex implementations of Generative AI or traditional ML solutions, with a focus on measurable business outcomes
Exceptional presentation and communication skills, particularly when engaging with executives and leaders
Strong problem-solving abilities and adeptness at managing multiple projects with effective prioritization
A humble attitude with a desire to help others and a commitment to learning new knowledge to ensure team and customer success
A solid track record of delivering and scaling exceptional customer experiences
A personal commitment to fostering the safe and ethical evolution of AI
Preferred Qualifications
8+ years of customer success or similar experience, preferably with a technical enterprise product
5+ years managing relationships with large, complex global organizations

Responsibilities

Deliver outstanding customer outcomes, demonstrated through successful product deployments, increased adoption, and high customer satisfaction levels
Define and manage structured onboarding and deployment projects for various Cohere products, ensuring seamless adoption and measurable success
Provide change management expertise to guide organizations through the adoption journey and maximize the impact of our solutions
Codify best practices, guides, and FAQs based on customer interactions
Gather customer feedback, identify trends, and communicate insights to internal stakeholders for product planning considerations
Collaborate with the Sales team for smooth handoffs between pre- and post-sale processes and for ongoing relationship management
Travel approximately 15% of the time to build strong customer relationships and understand their business goals
Create and execute customer success plans outlining goals, challenges, KPIs, and timelines
Advocate for customers internally, ensuring their needs are met within product development and organizational strategies
Identify and address at-risk renewals or user churn in collaboration with relevant internal teams
Foster customer advocacy and facilitate testimonials and case studies

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementOnboardingProduct DeploymentCustomer AdoptionProject ManagementCross-Functional CollaborationLLMAI SolutionsEnterprise Sales

Questions & Answers

Common questions about this position

Is this Customer Success Manager role remote or onsite?

The role is onsite in Toronto.

What is the salary or compensation for this position?

This information is not specified in the job description.

What qualifications are required for the Customer Success Manager role?

This information is not specified in the job description as the qualifications section is incomplete.

What is the company culture like at Cohere?

Cohere obsesses over what they build, works hard and moves fast to serve customers, and consists of top experts in research, engineering, design, and more who value diverse perspectives.

How much travel is required in this Customer Success Manager role?

The role requires approximately 15% travel to build strong customer relationships and understand their business goals.

Cohere

Provides NLP tools and LLMs via API

About Cohere

Cohere provides advanced Natural Language Processing (NLP) tools and Large Language Models (LLMs) through a user-friendly API. Their services cater to a wide range of clients, including businesses that want to improve their content generation, summarization, and search functions. Cohere's business model focuses on offering scalable and affordable generative AI tools, generating revenue by granting API access to pre-trained models that can handle tasks like text classification, sentiment analysis, and semantic search in multiple languages. The platform is customizable, enabling businesses to create smarter and faster solutions. With multilingual support, Cohere effectively addresses language barriers, making it suitable for international use.

Toronto, CanadaHeadquarters

2019Year Founded

$914.4MTotal Funding

SERIES_DCompany Stage

AI & Machine LearningIndustries

501-1,000Employees

Risks

Competitors like Google and Microsoft may overshadow Cohere with seamless enterprise system integration.

Reliance on Nvidia chips poses risks if supply chain issues arise or strategic focus shifts.

High cost of AI data center could strain financial resources if government funding is delayed.

Differentiation

Cohere's North platform outperforms Microsoft Copilot and Google Vertex AI in enterprise functions.

Rerank 3.5 model processes queries in over 100 languages, enhancing multilingual search capabilities.

Command R7B model excels in RAG, math, and coding, outperforming competitors like Google's Gemma.

Upsides

Cohere's AI data center project positions it as a key player in Canadian AI.

North platform offers secure AI deployment for regulated industries, enhancing privacy-focused enterprise solutions.

Cohere's multilingual support breaks language barriers, expanding its global market reach.

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