Customer Success Manager II
Ashby75,000 - 100,000 USD/year
- Full Time
- Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
SaaS, Workforce ManagementIndustries
Requirements
Candidates should have 2+ years of relevant customer-facing experience in a B2B customer success or relationship management role, ideally from SAAS, cloud, marketing, media, payroll, HR or time & attendance industries. Preferred is a Bachelor’s degree and experience managing and driving success at scale for a large portfolio of customers.
Responsibilities
As a Customer Success Manager, SMB, you will manage the success of Deputy’s Small Business customers by enabling them to accomplish their desired business outcomes with the platform at scale. You will drive product adoption through proactive touchpoints like webinars, email campaigns, and video content, leveraging data to identify trends and opportunities. You will focus on increasing key metrics such as Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segment, advocating for customer feedback internally, and collaborating on projects to improve customer satisfaction and success. You will also serve as a trusted advisor to customers, consulting on Deputy and industry trends.
Skills
Customer Success
Data Analysis
Product Adoption
Customer Engagement
Cross-functional Collaboration
Retention Strategies
Deputy
Workforce management and staff scheduling platform
About Deputy
Deputy is a workforce management platform that simplifies staff scheduling, labor cost control, and timesheet management for businesses of all sizes. It allows users to create and share schedules easily, reducing scheduling workload by up to 50%, and includes features for demand planning and compliance with labor laws. The platform operates on a freemium model, offering a free starter plan and a premium package, and provides an open API for integration with other software systems. Deputy's goal is to help businesses manage their workforce efficiently while keeping labor costs low.
Key Metrics
Sydney, AustraliaHeadquarters
2008Year Founded
$139.1MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Enterprise SoftwareIndustries
201-500Employees