Customer Success Manager, Mid-Market
Muck RackSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Legal Technology, AI/Generative AI, Legal ServicesIndustries
Requirements
Candidates should possess a Bachelor’s degree in a related field and a minimum of three years of experience in Customer Success, Account Management, or a similar customer-facing role, with a preference for experience working with mid-market customers. Experience navigating complex customer relationships and demonstrating strategic thinking is also desired.
Responsibilities
The Customer Success Manager will proactively manage a portfolio of approximately 60 mid-sized law firm accounts, conducting regular check-ins, business reviews, and adoption analyses to ensure customers are utilizing EvenUp’s platform effectively. They will collaborate with internal teams to deliver value, resolve challenges, and develop tailored success plans aligned with customer business goals. Furthermore, the role involves acting as a trusted advisor and advocate for customers, owning the renewal process, identifying upsell/cross-sell opportunities, gathering customer feedback, and collaborating with cross-functional teams to ensure seamless customer experiences.
Skills
Customer Success
Account Management
Relationship Management
Software Navigation
Strategic Planning
Communication
Problem-Solving
Upselling
Cross-selling
Customer Feedback Analysis
EvenUp
Legal services for personal injury cases
About EvenUp
EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its business model is based on a contingency fee structure, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp Law apart from its competitors is its detailed case preparation and the ability to analyze cases like an adjuster or defense attorney, which leads to higher settlement amounts and quicker resolutions for clients. The firm also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to save clients time and stress while ensuring they receive fair compensation for their injuries.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$214MTotal Funding
SERIES_DCompany Stage
LegalIndustries
201-500Employees