Customer Success Manager, SMB

United States

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Generative AI, Legal TechIndustries

Requirements

Candidates should possess a Bachelor's degree in a related field and have at least 2 years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally with SMB clients. Experience in a fast-paced startup environment, managing a portfolio of accounts, and proficiency with CSP/CRM systems are essential. Familiarity with SaaS business models and experience in Legal Tech or with law firms are considered strong advantages.

Responsibilities

The Customer Success Manager will oversee a portfolio of SMB law firm accounts, ensuring customers leverage the platform effectively through proactive check-ins and business reviews. Responsibilities include developing success plans, building strong customer relationships, managing the renewal process, identifying upsell/cross-sell opportunities, and advocating for customer feedback internally. The role also involves tracking account activities in the CRM, collaborating with internal teams, and sharing best practices to drive customer success and retention.

Skills

Customer Success

Account Management

Relationship Management

Generative AI

SMB

Business Reviews

Adoption Analysis

Success Plans

Customer Advocacy

Renewal Management

Retention

Upselling

Cross-selling

EvenUp

Legal services for personal injury cases

About EvenUp

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its business model is based on a contingency fee structure, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp Law apart from its competitors is its detailed case preparation and the ability to analyze cases like an adjuster or defense attorney, which leads to higher settlement amounts and quicker resolutions for clients. The firm also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to save clients time and stress while ensuring they receive fair compensation for their injuries.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$214MTotal Funding

SERIES_DCompany Stage

LegalIndustries

201-500Employees

Risks

Increased competition from other legal tech startups could erode EvenUp's market share.

Reliance on a contingency fee model poses financial risks with unsuccessful cases.

Potential regulatory changes in AI use could impact EvenUp's operations.

Differentiation

EvenUp uses AI to automate legal document creation, reducing time and costs.

The company targets the $20 million insurance claim market with AI-driven solutions.

EvenUp's meticulous case preparation results in high settlement amounts and quick resolutions.

Upsides

Recent $135 million Series D funding shows strong investor confidence in EvenUp.

Launch of AI assistant Litty highlights growth in generative AI for legal automation.

Strategic board appointments could open new avenues for growth and partnerships.

Land your dream remote job 3x faster with AI

Try Jobo Free