Customer Success Manager, Planning Business Unit at Workday

Singapore

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Enterprise SoftwareIndustries

Requirements

3+ years experience in a Customer Success or Account Management role preferably in a SaaS or technology environment
Experience with a CRM system such as Salesforce & Gainsight or similar to summarize customer interaction
Excellent organization, time management, and communication skills
Demonstrate a strong understanding of the FP&A processes across a diverse level of customers
Skilled at building strong relationships with customers & internal stakeholders, especially at the Executive level
Eager & able to collaborate with internal teams to deliver customer satisfaction (i.e., Sales, Support, Customer Enablement, Professional Services, Product Marketing and Product Management)
Excellent verbal and written communication skills, including the ability to chair meetings with customer & leadership
Comfortable helping customers with business transformation including consistent record of customer advocacy and ability to rapidly establish credibility as a trusted advisor

Responsibilities

Support customers on their Workday Adaptive Planning journey as an advisor and facilitator
Partner with Sales & Services to help customers achieve maximum value from Workday
Work with a number of customers, supporting them through regular checkpoints to drive value, adoption and retention
Help identify new growth opportunities for success at every point on customers' journey
Work closely across pre-sales, services & product to drive a top notch Planning experience for customers
Ensure the maximum value is derived from products and services by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives to support customers' growth
Advocate on behalf of Workday customers to help them succeed

Skills

Customer Success

Account Management

Adaptive Planning

Customer Adoption

Retention Strategies

Sales Collaboration

Services Coordination

Value Realization

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

Land your dream remote job 3x faster with AI

Try Jobo Free