Customer Success Manager, myQ Enterprise

The Customer Success Manager will serve as the primary point of contact for new myQ Enterprise customers post-implementation, ensuring an optimal customer experience. They will partner cross-functionally to develop and manage customer outcomes for long-term success and scalability, owning continuous improvement activities to streamline processes. Responsibilities include developing a deep understanding of customers and facilities to expand service offerings, managing data gathering and documentation, and leading customers through setup and operation. The role involves managing internal and external communications, capturing customer feedback to drive insights and action plans, and monitoring/reporting on customer trends for product development. Additionally, the manager will support customer database integration, identify opportunities to reduce waste, and develop and deliver training on online systems.