Customer Success Manager (Montreal - French Speaking) at Cohere

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Technology, Private SectorIndustries

Requirements

Expertise in the Montreal, Canada, private sector landscape
Understanding of the transformative potential of frontier AI and unique requirements of organizations in dynamic, fast-paced environments
French speaking (inferred from job title)
Ability to serve as trusted advisor and strategic partner for private sector organizations, including large enterprises, startups, and scaleups
Capability to guide AI adoption in secure, regulated environments, meeting security, privacy, compliance, and ethical requirements
Collaboration skills with Strategic Customer team, Applied ML Engineering, Forward Deployed Engineering, Platform, Product, and Go-to-Market teams

Responsibilities

Own the success, adoption, and growth of Cohere's Canadian private sector customers, ensuring maximum value from AI solutions
Build deep, trusted relationships with senior stakeholders (CEOs, CTOs, CIOs, digital transformation leads, departmental executives)
Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and constraints
Serve as primary point of contact and executive sponsor, managing escalations and ensuring customer satisfaction
Define and track success metrics (customer satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes)
Guide customers through AI adoption lifecycle: identifying use cases, designing pilots, production deployment, and scaling
Lead secure AI implementation projects in complex environments (hybrid, on-premises), including legacy integration, data sensitivity, approvals, and risk-averse cultures
Create and execute change management strategies to drive user adoption and value realization
Conduct regular executive business reviews demonstrating ROI, impact, and strategic value
Drive contract renewals and account growth through value delivery and relationships
Ensure implementations comply with security protocols, including assessments and authority-to-operate requirements
Navigate privacy and compliance requirements

Skills

Key technologies and capabilities for this role

Customer SuccessAI AdoptionAccount ManagementStrategic PartnershipsSecurity CompliancePrivacy RegulationsEnterprise SalesCross-functional CollaborationFrontier AIRAG

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is an onsite position in Montreal, Canada.

What is the salary or compensation for this Customer Success Manager role?

This information is not specified in the job description.

What skills and experience are required for this role?

The role requires expertise in the Montreal private sector landscape, understanding of frontier AI's transformative potential, and experience guiding organizations through AI adoption in secure, regulated environments.

What is the company culture like at Cohere?

Cohere obsesses over what they build, works hard and moves fast to serve customers, values top talent who are the best in their craft, and believes in diverse perspectives for building great products.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate has expertise in Montreal's private sector, can build trusted relationships with senior executives, and excels at developing tailored success plans while navigating AI implementation in regulated environments.

Cohere

Provides NLP tools and LLMs via API

About Cohere

Cohere provides advanced Natural Language Processing (NLP) tools and Large Language Models (LLMs) through a user-friendly API. Their services cater to a wide range of clients, including businesses that want to improve their content generation, summarization, and search functions. Cohere's business model focuses on offering scalable and affordable generative AI tools, generating revenue by granting API access to pre-trained models that can handle tasks like text classification, sentiment analysis, and semantic search in multiple languages. The platform is customizable, enabling businesses to create smarter and faster solutions. With multilingual support, Cohere effectively addresses language barriers, making it suitable for international use.

Toronto, CanadaHeadquarters

2019Year Founded

$914.4MTotal Funding

SERIES_DCompany Stage

AI & Machine LearningIndustries

501-1,000Employees

Risks

Competitors like Google and Microsoft may overshadow Cohere with seamless enterprise system integration.

Reliance on Nvidia chips poses risks if supply chain issues arise or strategic focus shifts.

High cost of AI data center could strain financial resources if government funding is delayed.

Differentiation

Cohere's North platform outperforms Microsoft Copilot and Google Vertex AI in enterprise functions.

Rerank 3.5 model processes queries in over 100 languages, enhancing multilingual search capabilities.

Command R7B model excels in RAG, math, and coding, outperforming competitors like Google's Gemma.

Upsides

Cohere's AI data center project positions it as a key player in Canadian AI.

North platform offers secure AI deployment for regulated industries, enhancing privacy-focused enterprise solutions.

Cohere's multilingual support breaks language barriers, expanding its global market reach.

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