Customer Success Manager, MM/ENT

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: (Salary not provided in the description) Nooks is a platform transforming sales reps from manual laborers to scientists. With today’s technology, sales reps shouldn’t need to manually write hundreds of emails, research hundreds of websites/linkedins, and make hundreds of calls. They should instead focus on the parts of their job that actually require people - talking to customers, being creative, and problem-solving. With a combination of AI tools, automation and real-time collaboration, Nooks can do the rest.

Requirements

• Strong understanding of sales processes, particularly SDR/BDR and account executive roles.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships with stakeholders.
• Analytical skills to interpret customer usage data and identify optimization opportunities.
• Proactive and results-oriented approach.

Responsibilities

• Manage a portfolio of approximately 40 mid-market and enterprise accounts.
• Maximize customer value and the impact of Nooks solutions.
• Onboard new customers, ensuring a seamless Nooks integration.
• Develop and maintain multi-threaded relationships with key stakeholders.
• Conduct regular customer check-ins to share Nooks outcomes and address challenges.
• Analyze customer usage metrics to identify optimization and growth opportunities.
• Support the customer journey with thought-leadership content.
• Run the renewal process, focusing on maximizing customer value.

Application Instructions

• (Application instructions not provided in the description)

Company Information

• Company: Nooks
• Description: Nooks is a platform transforming sales reps by leveraging AI, automation, and collaboration to automate manual tasks, allowing sales reps to focus on customer interaction and problem-solving. The company targets mid-market and enterprise customers and aims to improve their sales processes.