Nooks

Customer Success Manager, MM/ENT

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, AI & Machine LearningIndustries

Requirements

Candidates should have a strong background in customer success management, preferably with experience in the B2B sector. Excellent communication and relationship-building skills are essential, along with the ability to analyze customer usage metrics and provide actionable insights. A proven track record of managing mid-market and enterprise accounts is required, and familiarity with sales processes and technologies is preferred.

Responsibilities

The Customer Success Manager will manage a portfolio of approximately 40 mid-market and enterprise accounts, ensuring they maximize the impact and value of Nooks. They will onboard new customers, develop and maintain multi-threaded relationships, conduct regular check-ins, and analyze customer usage metrics to identify opportunities for optimization and growth.

Skills

Customer Success

Sales Processes

SDR

BDR

Account Executive

Communication

Interpersonal Skills

Relationship Building

Data Analysis

Customer Onboarding

Customer Check-ins

Renewal Process

Customer Journey

Thought Leadership

Nooks

Virtual collaboration platform for sales teams

About Nooks

Nooks.ai offers a virtual collaboration platform tailored for sales development representatives (SDRs) and business development representatives (BDRs). The platform features video conferencing, virtual bullpens, and live call listening, enabling real-time interaction and coaching among team members. Nooks.ai stands out by recreating the energetic environment of a physical sales office, which helps increase connects and meetings. The company's goal is to enhance sales performance and team dynamics through improved outbound calling efficiency.

Key Metrics

Gum Spring, West VirginiaHeadquarters

2020Year Founded

$68.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Company Equity

Remote Work Options

Risks

Competition from Zoom and Microsoft Teams expanding into sales enablement.

Economic downturns may affect subscription renewals and client acquisitions.

Data privacy concerns with AI-driven analytics could deter potential clients.

Differentiation

Nooks.ai replicates the energy of a physical sales office virtually.

The platform offers real-time interaction, coaching, and analytics for sales teams.

Nooks.ai integrates seamlessly with existing sales tools for enhanced analytics.

Upsides

Nooks.ai raised $43M in Series B funding for AI Sales Assistant Platform.

The platform's AI tools promise to make sales reps 10x more productive.

Nooks.ai is named a Rising Star in Forbes' 2023 Cloud 100 list.

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