Customer Success Manager
PerformYardSalary not specified
- Full Time
- Junior (1 to 2 years)
$74,000 – $119,900Compensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Production Payroll, Entertainment TechnologyIndustries
Requirements
Candidates should have 3+ years of experience in commercial union payroll or a related field, and 2+ years in a customer-facing role preferred. Strong organizational skills, excellent communication skills (both written and verbal), and a customer-focused mindset are required. Familiarity with CRMs (such as Salesforce), support tools, and modern SaaS products is also necessary.
Responsibilities
The Customer Success Manager III will manage a portfolio of commercial union clients, delivering timely and value-driven engagements to support retention and growth. They will systematize success by logging interactions, tracking deliverables, and ensuring client onboarding and adoption of Wrapbook’s platform. This role involves collaborating cross-functionally with internal teams to resolve customer issues, proactively monitoring client health, executing communication obligations, and contributing to team-wide process improvements. Additionally, the Customer Success Manager III will model best-in-class engagement, mentor others, and influence the evolution of the client experience.
Skills
Customer Success
Client Management
Cross-functional Collaboration
Product Roadmapping
Operational Rigor
Client Engagement
Mentoring
Strategic Leadership
Wrapbook
Digital payroll and production management platform
About Wrapbook
Wrapbook offers a digital payroll and production management platform tailored for the entertainment industry, serving clients like film and TV production companies. The platform simplifies payroll by allowing users to collect timecards through an app, generating smart timecards that ensure compliance with industry standards. It stands out from competitors by integrating with accounting software like QuickBooks, streamlining financial management. The goal of Wrapbook is to provide a fast and secure way to manage payroll and production needs, reducing administrative burdens for its clients.
Toronto, CanadaHeadquarters
2018Year Founded
$146.3MTotal Funding
LATE_VCCompany Stage
Enterprise Software, Financial Services, EntertainmentIndustries
201-500Employees