Customer Success Manager
SailPoint- Full Time
- Junior (1 to 2 years)
Candidates should have 8+ years of experience in customer-facing roles, preferably with SaaS enterprise customers or fast-growing technology companies. Demonstrated expertise in supporting large-scale technology solutions is required, along with strong presentation, organizational, and written/verbal communication skills. Familiarity with Contract Lifecycle Management (CLM) and legal operations processes is essential, along with a proven ability to navigate complex organizational dynamics across Legal, Sales, Procurement, and IT teams.
The Senior Customer Success Manager will understand customer goals and desired outcomes, aligning strategies to achieve measurable objectives. They will utilize established Success plays to drive impactful results and monitor customer health, renewal timelines, and business goals to create joint strategies for success. This role involves leading complex customer conversations, collaborating cross-functionally to address feedback, and fostering customer confidence. Additionally, they will build and manage relationships across a large portfolio, provide expert guidance on maximizing platform functionality, conduct Executive Business Reviews, stay up-to-date on product updates, and identify opportunities to improve Success processes.
Digital platform for automating contract management
Ironclad is a digital contracting platform that simplifies and automates the entire contract lifecycle for legal teams in large enterprises and fast-growing companies. The platform allows users to create, automate, and track contracts in a straightforward manner, making it easier for legal departments to handle high-volume contracts efficiently. Unlike traditional contract management systems, Ironclad's user-friendly interface reduces complexity and enhances collaboration within legal teams, enabling them to focus on business growth. The company operates on a subscription-based model, offering various tiers that cater to different business needs, ensuring a steady income stream while providing ongoing support and updates. Ironclad's goal is to transform contract management by streamlining processes and improving connectivity within legal departments.