[Remote] Customer Success Manager II | APAC at Deel

Apac, Apac, Uganda

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, HR Technology, PayrollIndustries

Requirements

Manage a diverse portfolio of SMB/MM or ENT accounts, including low to mid-sized spend accounts and accounts with strategic growth potential
Passionate business builder energized by tackling complex, challenging, often ambiguous problems and driving real impact
Not afraid to get hands dirty to deliver projects
Talented generalist comfortable diving into data for insights
Confident in cross-functional project management with multiple stakeholders
Thrive in a highly collaborative, high-performance team where working with great people is a priority

Responsibilities

Identify and flag risks that will lead to customer churn
Engage appropriate internal stakeholders to resolve issues swiftly while managing customer communications
Build relationships with key stakeholders
Conduct regular business reviews
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
Provide a high-quality experience to customers on a day-to-day basis
Coordinate with internal teams
Serve as the face and voice of Deel for clients, both internally and externally
Build genuine and durable customer relationships while converting them into opportunities for long-term revenue growth
Provide strategic guidance on operational and product-related issues as a trusted advisor
Act as an internal advocate for clients by championing new products and capabilities to facilitate business expansion

Skills

Customer Success

SaaS

HRIS

Payroll

Compliance

Global Teams

Account Management

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.

Exclusion from Rippling's tender offer could affect Deel's talent acquisition.

Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.

Deel offers comprehensive HR solutions for managing international workforces.

Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.

Partnership with dLocal expands Deel's reach to 15 new countries.

Deel's $650 million funding highlights strong market position and growth potential.

Land your dream remote job 3x faster with AI

Try Jobo Free