Customer Success Manager I - SMB at Podium

Lehi, Utah, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels

Responsibilities

Serve as the primary post-sales point of contact for a variety of small business customers
Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of Podium products
Help customers achieve maximum value from products and achieve business objectives
Responsible for identifying opportunities for upselling and cross-selling within existing accounts
Proactively engage with customers during the renewal process to secure renewals and drive customer retention
Develop a deep understanding of each customer's business objectives and industry challenges
Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
Act as the primary point of contact for customer inquiries, issues, and escalations
Proactively anticipate and address potential challenges to ensure a seamless customer experience
Develop strong relationships with customers and become a trusted advisor
Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementProduct AdoptionUpsellingCross-sellingCustomer RetentionRenewal ManagementRelationship BuildingCustomer Advocacy

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this Customer Success Manager role?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need 1+ years in a customer-facing role such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in software or SaaS, along with strong communication and interpersonal skills to build rapport with customers.

What is the company culture like at Podium?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate has at least 1 year of customer-facing experience in SaaS or software, plus excellent communication and interpersonal skills for building customer relationships.

Podium

Streamlines local business communications and payments

About Podium

Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.

Lehi, UtahHeadquarters

2014Year Founded

$407.2MTotal Funding

SERIES_DCompany Stage

Enterprise Software, Fintech, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Open and transparent culture

Remote first work setting for Engineering & Product

Great opportunities for career growth

401(k) with a competitive matching contribution plan

Unlimited vacation (yes, we want you to have a work-life balance)

Great medical, dental, vision benefits

Lots of Swag

Risks

Twilio's acquisition of Zipwhip may increase competition in business texting services.

Strategic shifts by new CMO Pauline Reader might not align with customer expectations.

Podium's exposure to the water heater market could face demand fluctuations and regulatory changes.

Differentiation

Podium offers a unique messaging platform tailored for local business interactions.

The platform integrates seamlessly with various communication channels for unified customer experiences.

Podium's tools enable businesses to gather online reviews and enhance customer relationships.

Upsides

Podium's partnership with Bradford White enhances its reach in the contractor market.

The rise of SMS marketing with a 98% open rate benefits Podium's messaging platform.

Integration with AI-driven chatbots boosts customer interaction and satisfaction for Podium users.

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