Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
$119,000 – $119,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Public Safety, Biotechnology, Community SafetyIndustries
Requirements
Candidates should possess 5+ years of experience in a customer success or account management role, demonstrating a proven ability to build and manage relationships, both internally and externally, preferably within a SaaS environment. They should be comfortable with de-escalation management and navigating challenging conversations with a solutions-oriented mindset, and possess strong follow-through and self-management skills to handle multiple tasks and projects simultaneously. Furthermore, the candidate must be located in the Pacific timezone.
Responsibilities
The Customer Success Manager will focus on delivering value and an exceptional experience to Flock Safety’s largest and most strategic customers, proactively and strategically engaging in revenue growth efforts, ensuring early product understanding and customer adoption through training and best practices, and building strong relationships with multiple stakeholders within each department. This role involves creating raving promoters, driving growth in surrounding markets through referrals, acting as an internal customer champion by communicating feedback to various Flock teams, and translating software functionality into easily understandable terms for customers. Additionally, the role requires travel to customer locations in the northeast a few times per quarter.
Skills
Customer Success
Client Management
Relationship Building
Strategic Planning
Communication
Travel Coordination
Flock Safety
License plate reader cameras for crime prevention
About Flock Safety
Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.
Key Metrics
Atlanta, GeorgiaHeadquarters
2017Year Founded
$372.2MTotal Funding
SERIES_ECompany Stage
Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees