Dopple

Customer Success Manager

Panama City, Panamá, Panama

Dopple Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Legal ServicesIndustries

Requirements

Candidates should possess at least 3 years of Customer Success Manager (CSM) or Account Management (AM) SaaS experience, with a preference for experience in the legal or cybersecurity sectors. Demonstrated ability to understand and communicate effectively with sophisticated customers operating within those industries is essential, alongside a passion for building strong customer relationships and a willingness to support customer success and sales operations.

Responsibilities

The Customer Success Manager will focus on building and maintaining strong relationships with customers, particularly those in the legal and cybersecurity industries, and assisting with customer trials and monitoring customer communication channels such as Slack, Telegram, and Discord. They will also contribute to customer success and sales operations as needed, ensuring seamless integrations and continuous protection for Doppel’s clients.

Skills

Customer Success Management
Account Management
SaaS
Customer Relationship Building
Customer Communication Channels (Slack, Telegram, Discord)
Legal Industry
Cybersecurity Industry

Dopple

Subscription service for custom children's clothing

About Dopple

Dopple is a subscription service that curates custom wardrobes for children, focusing on providing unique and stylish clothing options. The service operates by delivering regular shipments of clothing tailored to the individual tastes and needs of each child, based on information provided by parents and data collected from their interactions with the service. This personalized approach makes shopping exciting, as each delivery offers a surprise element. Dopple partners with a variety of brands, including both well-known names and emerging designers, to ensure a diverse selection of high-quality clothing. Unlike many competitors, Dopple emphasizes a community experience through their "dopplegang," fostering customer engagement and loyalty. The company's goal is to enhance the shopping experience for parents while providing children with fashionable clothing, with plans to expand internationally in the future.

Key Metrics

Raleigh, North CarolinaHeadquarters
2018Year Founded
$9.5MTotal Funding
SEEDCompany Stage
Consumer GoodsIndustries
11-50Employees

Benefits

Competitive salary and equity grants
Medical, dental & vision insurance
Paid time off & work from home flexibility (during and after COVID-19)
Free Dopple subscription and significant employee discounts
Learning and development programs, including education reimbursement

Risks

Increased competition from new subscription services may dilute Dopple's customer base.
Rising costs of premium brands could lead to higher subscription fees.
International expansion may face regulatory challenges and increased operational costs.

Differentiation

Dopple offers personalized children's clothing through a unique subscription model.
The company partners with over 200 brands, including Stella McCartney Kids and Versace.
Dopple uses machine learning to tailor clothing selections to individual tastes.

Upsides

Growing demand for sustainable children's clothing boosts Dopple's market potential.
AI-driven personalization enhances customer experience and engagement for Dopple.
U.S. children's clothing market growth supports Dopple's expansion plans.

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