Customer Success Manager | Housing at EliseAI

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HousingIndustries

Requirements

2-3 years of technical B2B client-facing experience with a SaaS product
Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment
Strong written and verbal communication skills including the ability to communicate technical language to non-technical customers
Ability to read and understand technical documentation and analyze data sets
Currently manage a book of business of at least $2.5M ARR
Must thrive in working in a fast-paced environment
Ability to prioritize effectively and get things done
Willingness to work in person at our office 4-5 days a week

Responsibilities

Become an expert in EliseAI’s products - with a heavy focus on user workflows, integrations and how our products work together
Understand our customer’s business needs and goals, effectively communicate the AI’s value ensuring successful adoption and utilization of our products
Provide world-class support by taking ownership on customer issues - working closely with the Engineering, Product and Support teams to address and resolve client issues quickly
Write documentation and host workshops on our product offerings to keep customers up-to-date with new features
Drive adoption of new products and features and assist with the launch
Partner with the implementation team to lead discovery into client goals and best practices to successfully project manage client onboardings
Strategize with our sales team to build, own, and execute client success and engagement plans
Review client reporting and usage metrics regularly to determine how to optimize your customers’ performance
Proactively identify underperforming customers and execute plans to improve the customer’s success in order to prevent churn
Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and proving client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap

Skills

Key technologies and capabilities for this role

Customer SuccessRelationship ManagementProduct ExpertiseUser WorkflowsIntegrationsCustomer SupportTechnical ResolutionAI ProductsCustomer Adoption

Questions & Answers

Common questions about this position

What is the salary for this Customer Success Manager position?

This information is not specified in the job description.

Is this role remote or onsite, and where can I be located?

The role is onsite and EliseAI is open to hiring someone in the NYC, SF, Boston or Chicago area.

What experience or skills are required for this role?

The position requires 2-3 years of technical B2B client-facing experience with a proven track record of creating and maintaining deep, lasting relationships with customers.

What is the company culture like at EliseAI?

EliseAI focuses on working really hard on impactful problems in housing and healthcare, with a driven team excited about creating meaningful solutions that improve quality of life.

What makes a strong candidate for this Customer Success Manager role?

A strong candidate has 2-3 years of technical B2B client-facing experience, a proven track record of building deep customer relationships, and the ability to handle technical issues while driving adoption and satisfaction.

EliseAI

Conversational AI solutions for businesses

About EliseAI

EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.

New York City, New YorkHeadquarters

2017Year Founded

$138MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries

201-500Employees

Benefits

Equity in the company in the form of stock options

Medical, Dental and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

Fun company social events through our Elise and the City program

Unlimited vacation and paid holidays

Risks

Increased competition from companies like Colleen AI and Funnel may erode market share.

Expansion into healthcare faces challenges due to regulatory requirements and integration issues.

Reliance on proprietary technology poses risks if competitors develop superior solutions.

Differentiation

EliseAI integrates seamlessly with PMS, CRM, and calendar applications for efficient communication.

The platform handles 50% of tour appointments, with 27% scheduled after business hours.

EliseAI supports multiple languages, enhancing its utility in diverse markets.

Upsides

EliseAI's Series D funding of $75M boosts its market expansion and product development.

The platform's AI-driven predictive analytics improve rental pricing and occupancy forecasting.

Growing demand for AI in telehealth services aligns with EliseAI's HealthAI expansion.

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