Customer Success Manager
HealthJoySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Fitness & WellbeingIndustries
Requirements
Candidates should possess 4-6 years of experience in Account Management or Customer Success, with a proven track record of growing an existing book of business, particularly within a SaaS environment. They must also have experience managing strategic and growing accounts, demonstrating a strategic and tactical approach.
Responsibilities
As a Customer Success Manager, the individual will be responsible for managing a portfolio of 25-40 mid-market accounts, focusing on retention, churn prevention, and growth opportunities. They will execute the full sales cycle for renewals, upsells, and value-added services, drive product adoption to meet retention revenue targets, identify upsell opportunities, address client challenges, and collaborate with internal teams to ensure customer satisfaction and drive business growth. Furthermore, they will contribute to building best practice guides and process documentation, stay informed on industry trends, and support additional business activities as needed.
Skills
Customer Success
Account Management
Client Relationship
Product Adoption
Upselling
Renewal Management
Training
Onboarding
Xplor
Provides software and payment solutions for businesses
About Xplor
Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.
None, NoneHeadquarters
2022Year Founded
DEBTCompany Stage
Consumer Software, Enterprise Software, FintechIndustries
1,001-5,000Employees