Pigment

Customer Success Manager, Enterprise - New York

New York, New York, United States

$90,000 – $130,000Compensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, SaaSIndustries

Requirements

Candidates must possess a Bachelor's degree, with an MBA or related advanced degree preferred, and a minimum of three years of experience in customer success, account management, or a similar role within a software or SaaS company. They should demonstrate a proven track record of effectively managing a high volume of Enterprise-level accounts, driving customer adoption, and ensuring customer satisfaction and renewals.

Responsibilities

As a Customer Success Manager, you will ensure customers achieve high levels of adoption and business value from Pigment, specifically focusing on Enterprise accounts, by developing trusted advisor relationships with executive sponsors and establishing measurable goals and KPIs. You will manage customer implementations, navigate internal organizations to expand use cases, deliver presentations and trainings, lead the Pigment community through thought leadership, and collaborate with the product team on the product vision and roadmap.

Skills

Customer Success
Account Management
Enterprise Accounts
Customer Adoption
Relationship Management
Executive Sponsorship
KPIs
Presentations
Training
Product Roadmap

Pigment

SaaS platform for financial planning and analysis

About Pigment

Pigment offers a financial planning and analysis platform that simplifies complex financial reporting and forecasting for businesses of all sizes. The platform operates on a software-as-a-service (SaaS) model, where clients subscribe and pay a recurring fee. Pigment's features include connectivity, processing power, and collaboration tools, which enhance the user experience and differentiate it from other financial planning tools. Users can create detailed financial models covering various aspects like human resources, revenue, expenses, and cash flow, which traditional spreadsheets often cannot handle effectively. By automating these processes, Pigment enables businesses to save time and focus on analyzing their financial data to drive value.

Key Metrics

Paris, FranceHeadquarters
2019Year Founded
$378.3MTotal Funding
SERIES_DCompany Stage
Enterprise Software, FintechIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Remote Work Options
Paid Vacation
Parental Leave
Performance Bonus

Risks

Increased competition from Anaplan and Adaptive Insights with expanding AI capabilities.
Potential market saturation in North America could lead to pricing pressures.
Challenges in maintaining data security due to stringent Canadian data protection laws.

Differentiation

Pigment offers real-time data visualization for enhanced business decision-making.
The platform integrates AI for predictive analytics and insights in financial planning.
Pigment's user-friendly interface simplifies complex financial reporting and forecasting.

Upsides

Pigment raised $145m in Series D to expand its SaaS product in North America.
Strategic partnership with Deloitte enhances Pigment's credibility in digital finance transformation.
Pigment AI launch aims to deliver faster, smarter business insights for teams.

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