Customer Success Manager
Panopto- Full Time
- Junior (1 to 2 years)
Candidates must possess a Bachelor's degree, with an MBA or related advanced degree preferred, and a minimum of three years of experience in customer success, account management, or a similar role within a software or SaaS company. They should demonstrate a proven track record of effectively managing a high volume of Enterprise-level accounts, driving customer adoption, and ensuring customer satisfaction and renewals.
As a Customer Success Manager, you will ensure customers achieve high levels of adoption and business value from Pigment, specifically focusing on Enterprise accounts, by developing trusted advisor relationships with executive sponsors and establishing measurable goals and KPIs. You will manage customer implementations, navigate internal organizations to expand use cases, deliver presentations and trainings, lead the Pigment community through thought leadership, and collaborate with the product team on the product vision and roadmap.
SaaS platform for financial planning and analysis
Pigment offers a financial planning and analysis platform that simplifies complex financial reporting and forecasting for businesses of all sizes. The platform operates on a software-as-a-service (SaaS) model, where clients subscribe and pay a recurring fee. Pigment's features include connectivity, processing power, and collaboration tools, which enhance the user experience and differentiate it from other financial planning tools. Users can create detailed financial models covering various aspects like human resources, revenue, expenses, and cash flow, which traditional spreadsheets often cannot handle effectively. By automating these processes, Pigment enables businesses to save time and focus on analyzing their financial data to drive value.