Customer Success Manager - Digital (Buy Side) at Nielsen

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Advertising, Audience MeasurementIndustries

Requirements

Experienced professional with account management or customer success experience
Comprehensive understanding of digital advertising
Experience in the media and measurement space
Passionate about digital advertising and motivated to share this passion with others
Excited to meet and grow relationships directly at assigned accounts
Internal fire to grow their business and influence

Responsibilities

Drive true value for customers – acts as primary point-of-contact for the customer and their agency
Develop trusted relationships with decision makers
Understand each customer’s strategic goals and advertising tactics to make strategic and tactical recommendations
Gather valuable feedback from customers for continual product improvements
Maintain expertise on industry trends/practices and competitive landscape
Play a critical communications role by regularly interacting with customers to clearly and succinctly communicate insights
Lead cross-functionally to drive customer success – work with internal teams
Build strong relationships with customers and provide exceptional customer experiences that result in business growth and additional recurring revenue
Work closely with support, commercial, product, and operations teams to drive value realization and adoption of Nielsen’s Digital/Cross-Platform Audience Measurement suite of products
Lead Fortune 500 client brand teams and their agency partners
Enable customers to derive exceptional value from Nielsen’s solutions by teaching them to elicit actionable insights from solutions
Increase revenue from existing customers

Skills

Account Management

Customer Success

Digital Advertising

Media Measurement

Cross-Platform Audience Measurement

Client Relationship Management

Strategic Recommendations

Industry Trend Analysis

Cross-Functional Collaboration

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees