Red Canary

Customer Success Manager (Commercial)

Remote

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries

Requirements

Candidates should have 2+ years of experience in Account Management or Customer Success at a SaaS company, 1+ years of experience working with Salesforce and Zendesk, and 1+ years of experience in cybersecurity, preferably with experience managing a large commercial customer portfolio (60-75) and driving renewal and expansion opportunities. Strong oral and written communication skills, including the ability to clearly communicate complex technical information, are also required.

Responsibilities

The Customer Success Manager will provide coaching and guidance to customers, manage renewals and identify expansion opportunities, cultivate strong customer relationships, conduct executive business reviews to drive value realization, collaborate with technical and sales teams, prioritize and manage customer inquiries and tickets, and deliver against quarterly OKRs and KPI targets while ensuring customer success and strong relationships.

Skills

Customer Relationship Management
Product Adoption
Customer Support
Business Reviews
Account Management
Cybersecurity Knowledge
Communication
Collaboration

Red Canary

Managed detection and response cybersecurity services

About Red Canary

Red Canary provides Managed Detection and Response (MDR) services to help businesses protect their digital assets from cyber threats. Their services include continuous monitoring and expert analysis, which involve collecting and analyzing telemetry data to identify potential security issues in real-time. They focus on Endpoint Detection and Response (EDR) to address threats at the individual device level and conduct ongoing security operations to ensure the effectiveness of their measures. Red Canary stands out from competitors by emphasizing measurable outcomes, using behavioral analytics to detect critical threats, and offering 24/7 expert investigation to minimize false positives. Their subscription-based model allows clients to benefit from ongoing security improvements and support, with the goal of reducing risk and enhancing security for various industries.

Key Metrics

Denver, ColoradoHeadquarters
2013Year Founded
$126.4MTotal Funding
SERIES_CCompany Stage
CybersecurityIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Mental Health Support
Unlimited Paid Time Off
Parental Leave
Health Savings Account/Flexible Spending Account
Remote Work Options
Stock Options

Risks

Rise of macOS-targeted malware like 'Cthulhu Stealer' poses new threats to clients.
Sophistication of malware-as-a-service platforms requires continuous adaptation of strategies.
Rapid growth in Africa's tech ecosystem presents resource management challenges for Red Canary.

Differentiation

Red Canary offers 24/7 expert threat investigation to filter out false positives.
The company uses behavioral analytics to identify critical threats efficiently.
Red Canary's automated playbooks streamline response actions for improved security posture.

Upsides

Red Canary achieved 50% year-over-year growth in enterprise customer segment in Q3 FY25.
The release of Security Data Lake enhances MDR capabilities with cost-efficient storage.
Todd Chronert's appointment as CRO is expected to drive growth and strengthen partnerships.

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