Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Public Safety, Biotechnology, Venture CapitalIndustries
Requirements
The ideal candidate should possess 5+ years of experience in a customer success or account management role, demonstrating a proven ability to build and manage relationships, particularly within a SaaS environment. They should be comfortable with de-escalation management and navigating challenging conversations while maintaining a solutions-oriented mindset, and possess strong follow-through and self-management skills to handle multiple tasks and projects simultaneously.
Responsibilities
As a Customer Success Manager, you will deliver value and an exceptional experience to Flock Safety’s largest and most strategic customers, proactively engaging in expansion efforts to increase net revenue retention. You will ensure early product understanding and customer adoption through in-person training and optimization calls, building trust with multiple stakeholders within each department, and driving growth in surrounding markets through referrals and references. Additionally, you will be an internal customer champion, effectively communicating feedback to teams across Flock to improve customer experiences and enable market growth, translating software functionality into understandable terms, and ultimately creating raving promoters for the product.
Skills
Customer Success
Relationship Management
Travel
Communication
Problem-Solving
Flock Safety
License plate reader cameras for crime prevention
About Flock Safety
Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.
Key Metrics
Atlanta, GeorgiaHeadquarters
2017Year Founded
$372.2MTotal Funding
SERIES_ECompany Stage
Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees