Account Manager

Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, BiotechnologyIndustries

Requirements

2+ years of experience in SaaS sales, account management, or customer success and proven ability to manage a portfolio of customers to meet or exceed retention and upsell targets. Excellent communication skills with confidence leading conversations via video, phone, or in person. Customer-centric mindset with a knack for building trust and long-term relationships. Strong organizational skills with the ability to manage multiple priorities and accounts. Comfortable working in a fast-moving, remote-first environment. Experience using Salesforce and familiarity with other CRM or customer success tools. Bonus points for experience in MarTech or with event organizers/marketers, familiarity with product-led growth (PLG) principles, and prior experience at an early-stage or rapidly scaling SaaS company. Must have legal work authorization in the country of residence.

Responsibilities

Own a book of Hive customers and act as a strategic partner throughout their lifecycle. Lead renewal conversations, negotiate contract terms, and ensure high retention rates. Identify and close upsell and cross-sell opportunities that drive additional value for customers and revenue for Hive. Understand customer goals and workflows and help them achieve success with Hive's platform. Conduct regular account reviews to align on outcomes and usage. Collaborate with internal teams to ensure the best customer experience. Track and manage your book of business using internal tools such as Salesforce, HubSpot, and Salesloft. Share customer feedback internally to influence product development and go-to-market strategy.

Skills

SaaS sales

account management

customer success

renewals

upsell

cross-sell

relationship-building

Salesforce

HubSpot

Salesloft

communication

negotiation

hive.co

Data-driven marketing platform for businesses

About hive.co

Hive.co is a marketing platform that helps businesses improve customer engagement by integrating data from various sources. It mainly targets e-commerce businesses, event organizers, and online enterprises that want to enhance their marketing strategies. The platform allows users to automate marketing campaigns and access real-time insights about their customers. Hive.co operates on a subscription model, where clients pay for different levels of service and the number of integrations they need. By connecting with platforms like Squarespace and Zapier, Hive.co enables businesses to create efficient marketing workflows. Its main features include automated deliverability, customer success tools, and real-time analytics, all designed to increase sales and customer interaction. Hive.co also prioritizes a positive work environment, focusing on employee well-being and professional development.

Waterloo, CanadaHeadquarters

2014Year Founded

$120KTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consumer Software, Consumer GoodsIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Flexible Work Hours

Remote Work Options

Unlimited Paid Time Off

Parental Leave

Risks

Increased competition from AI-driven marketing platforms like Klaviyo and Iterable.

Privacy concerns and regulatory changes may impact Hive's data collection practices.

Economic downturns could lead to reduced budgets for marketing platforms like Hive.

Differentiation

Hive integrates with platforms like Shopify, Mailchimp, and Facebook for seamless data sync.

The platform offers real-time insights and automated deliverability to boost customer engagement.

Hive's subscription model allows businesses to choose services based on their integration needs.

Upsides

Hive can leverage zero-party data collection to enhance data-driven marketing strategies.

AI-driven predictive analytics in email marketing can improve Hive's platform offerings.

Omnichannel marketing strategies align with Hive's strength in seamless integrations.

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