Customer Success Manager
Secoda- Full Time
- Senior (5 to 8 years)
Employment Type: Full Time
Artificial Intelligence. Actual Impact.
At Docebo, AI isn’t just a buzzword — it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).
We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people — not just in theory — you're in the right place.
Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.
The Customer Success Manager, Public Sector (CSM) is responsible for helping Docebo customers in the government sector achieve their goals by maximizing the value and adoption of Docebo’s Learning Management System (LMS). Acting as a trusted advisor, the CSM works with a portfolio of government customers to guide them in leveraging Docebo’s platform to meet their business objectives, ensuring successful adoption, usage expansion, and renewal. This role bridges business strategy and technical expertise, fostering strong relationships with customers and internal teams to deliver exceptional outcomes and customer satisfaction.
The responsibilities listed in this section are representative and not exhaustive. Additional duties may be assigned as needed.
(No specific requirements were provided in the original text.)
Corporate e-learning platform with AI integration
Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.