Customer Success Manager - Public Sector

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, SaaS, GovernmentIndustries

Requirements

The Customer Success Manager must have experience working with government sector clients and a strong understanding of their unique needs. They should possess expertise in learning strategy realization, be proficient in Docebo's platform, and be able to manage customer expectations and escalations effectively. The role requires the ability to engage with diverse stakeholders, prioritize business requirements, and simplify technical concepts for varied audiences. Proven success in account retention, renewal, and identifying upsell opportunities is essential, along with a collaborative approach and a commitment to contributing to team growth.

Responsibilities

The Customer Success Manager will serve as the primary contact and advocate for public sector clients, ensuring their goals and challenges are addressed. They will drive LMS adoption by providing best practices and consultation, and translate strategy into action by helping clients implement and optimize solutions for measurable outcomes. This role involves mastering Docebo's platform to provide in-depth knowledge, managing customer expectations, and leading escalations with management support. Responsibilities also include engaging with diverse customer personas, prioritizing business requirements, simplifying technical concepts, ensuring account retention and growth, collaborating with internal teams, identifying upsell opportunities, and advocating for Docebo through success stories.

Skills

Customer Success

Learning Management System (LMS)

Government Sector

Relationship Management

Business Strategy

Technical Expertise

Customer Adoption

Customer Renewal

Docebo

Corporate e-learning platform with AI integration

About Docebo

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Toronto, CanadaHeadquarters

2005Year Founded

$5.6MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Risks

Dayforce's new LMS launch could increase competition in the e-learning market.

CFO transition might cause temporary instability in Docebo's financial management.

Warburg Pincus's share acquisition may lead to increased influence over company decisions.

Differentiation

Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.

The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.

Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

Upsides

Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.

Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.

The alliance with Deloitte supports building robust learning ecosystems for large organizations.

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