Docebo

Customer Success Manager - Public Sector

United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
EdTech, SaaS, GovernmentIndustries

Customer Success Manager, Public Sector

Employment Type: Full Time


Company Overview

Artificial Intelligence. Actual Impact.

At Docebo, AI isn’t just a buzzword — it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).

We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people — not just in theory — you're in the right place.

Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.


About This Opportunity

The Customer Success Manager, Public Sector (CSM) is responsible for helping Docebo customers in the government sector achieve their goals by maximizing the value and adoption of Docebo’s Learning Management System (LMS). Acting as a trusted advisor, the CSM works with a portfolio of government customers to guide them in leveraging Docebo’s platform to meet their business objectives, ensuring successful adoption, usage expansion, and renewal. This role bridges business strategy and technical expertise, fostering strong relationships with customers and internal teams to deliver exceptional outcomes and customer satisfaction.


Primary Responsibilities

The responsibilities listed in this section are representative and not exhaustive. Additional duties may be assigned as needed.

  • Serve as the Primary Contact: Act as the main advocate for Docebo customers, ensuring their goals and challenges are addressed with effective solutions.
  • Drive LMS Adoption: Provide best practices, guidance, and consultation to customers on using the Docebo LMS to create impactful learning programs and strategies.
  • Translate Strategy into Action: Demonstrate expertise in business and learning strategy realization, helping customers implement and optimize solutions that achieve measurable outcomes.
  • Master Docebo’s Platform: Become an expert in the Docebo product suite and provide customers with in-depth knowledge on configuration, usage, and expansion opportunities.
  • Manage Customer Expectations: Set clear expectations about Docebo’s products, services, and resources to align with customer needs and goals.
  • Handle Escalations: Lead deal-related escalations with the support of management, ensuring resolutions align with customer and business objectives.
  • Engage Stakeholders: Work with diverse customer personas, including LMS administrators, technical teams, and executives, to align objectives and drive success.
  • Prioritize Business Requirements: Analyze and prioritize customer requirements to guide their implementation within Docebo’s platform.
  • Simplify Technical Concepts: Convey technical details in a clear, business-focused manner to stakeholders with varying levels of technical expertise.
  • Ensure Retention and Growth: Manage account retention and renewal for the customer portfolio, proactively addressing risks to prevent churn and downgrade.
  • Collaborate Across Teams: Partner with internal teams to deliver a cohesive and seamless customer experience.
  • Identify Upsell Opportunities: Discover and position upsell and cross-sell opportunities by demonstrating the value of new features or upgrades.
  • Advocate for Docebo: Leverage customer success stories to secure referrals, case studies, and positive reviews through advocacy programs.
  • Contribute to Team Growth: Actively participate in the development of strategies and initiatives to scale and enhance the quality of Customer Success services.

What it takes to be successful

(No specific requirements were provided in the original text.)

Skills

Customer Success
Learning Management System (LMS)
Government Sector
Relationship Management
Business Strategy
Technical Expertise
Customer Adoption
Customer Renewal

Docebo

Corporate e-learning platform with AI integration

About Docebo

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Toronto, CanadaHeadquarters
2005Year Founded
$5.6MTotal Funding
IPOCompany Stage
Enterprise Software, EducationIndustries
1,001-5,000Employees

Benefits

Paid Vacation
Employee Stock Purchase Plan
Hybrid Work Options
Remote Work Options

Risks

Dayforce's new LMS launch could increase competition in the e-learning market.
CFO transition might cause temporary instability in Docebo's financial management.
Warburg Pincus's share acquisition may lead to increased influence over company decisions.

Differentiation

Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.
The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.
Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

Upsides

Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.
Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.
The alliance with Deloitte supports building robust learning ecosystems for large organizations.

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