Customer Success Manager
HealthJoySalary not specified
- Full Time
- Junior (1 to 2 years)
$95,000 – $125,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
NoVisa
Healthcare, Consumer SoftwareIndustries
Requirements
Candidates should possess 5+ years of experience in customer success, account management, or a related role, with a proven track record of driving adoption, retention, and achieving renewal and growth targets. They should also have 2+ years of experience in digital healthcare services, ideally in an EHR/EMR environment, with familiarity in healthcare workflows, digital health solutions, and regulatory requirements such as HIPAA.
Responsibilities
The Customer Success Manager will act as a trusted advisor to enterprise customers, helping them achieve their business goals and maximize the value of Healthie’s platform by overseeing account health, managing renewals, identifying and driving expansion opportunities, conducting quarterly business reviews, providing tailored product guidance, and proactively addressing risks to ensure a seamless customer experience. They will also work cross-functionally with teams like Implementation, Solutions Engineering, Product, and Support to address challenges and continuously enhance the customer journey.
Skills
Relationship-building
Account Management
Healthcare workflows
HIPAA
Product guidance
Healthie
Cloud-based EHR for wellness professionals
About Healthie
Healthie provides a software platform that helps wellness and healthcare professionals, such as nutritionists and therapists, manage their practices more effectively. The platform includes a cloud-based Electronic Health Record (EHR) system that simplifies administrative tasks like note-taking, client tracking, and e-faxing, allowing practitioners to focus on client care. Healthie operates on a subscription model, offering different tiers of service that scale with the needs of its users. This approach ensures that practitioners can access the tools they need without the hassle of physical installations, as everything is accessible online. Healthie stands out from competitors by ensuring compliance with major data protection regulations, providing a secure environment for sensitive information. The company's goal is to reduce the time spent on administrative work, enabling wellness professionals to grow their businesses and enhance client engagement.
New York City, New YorkHeadquarters
2016Year Founded
$40MTotal Funding
SERIES_BCompany Stage
Enterprise Software, HealthcareIndustries
51-200Employees