Customer Success Manager at Healthie

New York, New York, United States

Healthie Logo
$95,000 – $125,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
NoVisa
Healthcare, Consumer SoftwareIndustries

Skills

Key technologies and capabilities for this role

Relationship-buildingAccount ManagementHealthcare workflowsHIPAAProduct guidance

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Manager position?

The salary range is $95,000 - $125,000 per year.

Is this role remote or hybrid, and where is it located?

This is a hybrid role based at the NYC HQ.

What experience and skills are required for this Customer Success Manager role?

Candidates need 5+ years in customer success or account management, 2+ years in digital healthcare (ideally EHR/EMR), familiarity with healthcare workflows and HIPAA, plus strong relationship-building, results-driving, and customer-first skills.

What is the company culture like at Healthie?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates will have 5+ years in customer success, 2+ years in digital healthcare with EHR/EMR experience, knowledge of healthcare regulations like HIPAA, and proven relationship-building and results-driving skills.

Healthie

Cloud-based EHR for wellness professionals

About Healthie

Healthie provides a software platform that helps wellness and healthcare professionals, such as nutritionists and therapists, manage their practices more effectively. The platform includes a cloud-based Electronic Health Record (EHR) system that simplifies administrative tasks like note-taking, client tracking, and e-faxing, allowing practitioners to focus on client care. Healthie operates on a subscription model, offering different tiers of service that scale with the needs of its users. This approach ensures that practitioners can access the tools they need without the hassle of physical installations, as everything is accessible online. Healthie stands out from competitors by ensuring compliance with major data protection regulations, providing a secure environment for sensitive information. The company's goal is to reduce the time spent on administrative work, enabling wellness professionals to grow their businesses and enhance client engagement.

New York City, New YorkHeadquarters
2016Year Founded
$40MTotal Funding
SERIES_BCompany Stage
Enterprise Software, HealthcareIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Fertility Treatment Support
Wellness Program
Mental Health Support
Home Office Stipend
Flexible Work Hours
Remote Work Options
Hybrid Work Options

Risks

Increased competition from AI-powered tools like Verbal could pressure Healthie to innovate.
Rapid telehealth adoption may lead to market saturation, challenging differentiation.
Subscription-based revenue model could be risky during economic downturns.

Differentiation

Healthie offers a fully brandable suite of solutions for digital health organizations.
The platform is API-first, enabling seamless integration with other healthcare tools.
Healthie is HIPAA Compliant and SOC-2 Certified, ensuring top-grade security for data.

Upsides

Healthie raised $23M in Series B funding to accelerate product innovation.
Integration with Verbal AI reduces administrative workload and enhances compliance.
Partnership with OhMD improves patient communication through HIPAA-compliant text messaging.

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