Senior Director, Digital Customer Success
1PasswordFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Key technologies and capabilities for this role
Common questions about this position
The salary range is $95,000 - $125,000 per year.
This is a hybrid role based at the NYC HQ.
Candidates need 5+ years in customer success or account management, 2+ years in digital healthcare (ideally EHR/EMR), familiarity with healthcare workflows and HIPAA, plus strong relationship-building, results-driving, and customer-first skills.
This information is not specified in the job description.
Strong candidates will have 5+ years in customer success, 2+ years in digital healthcare with EHR/EMR experience, knowledge of healthcare regulations like HIPAA, and proven relationship-building and results-driving skills.
Cloud-based EHR for wellness professionals
Healthie provides a software platform that helps wellness and healthcare professionals, such as nutritionists and therapists, manage their practices more effectively. The platform includes a cloud-based Electronic Health Record (EHR) system that simplifies administrative tasks like note-taking, client tracking, and e-faxing, allowing practitioners to focus on client care. Healthie operates on a subscription model, offering different tiers of service that scale with the needs of its users. This approach ensures that practitioners can access the tools they need without the hassle of physical installations, as everything is accessible online. Healthie stands out from competitors by ensuring compliance with major data protection regulations, providing a secure environment for sensitive information. The company's goal is to reduce the time spent on administrative work, enabling wellness professionals to grow their businesses and enhance client engagement.